Frequently Asked Questions

1. Basic Settings

❓Questions

📌Answers

Q1. Do I need to install plugins or a VPN?

Using Influx requires no plugins or VPN. You can operate directly on the website.

Influx sends direct messages through the official cloud backend, allowing you to perform other operations during sending without affecting store and account activities.

Q2. How to authorize a TikTok Shop store?

Path 1: Authorize via TikTokShop App Store

Go to the TikTok Shop Seller Center's App Store, locate Influx, click the [Install] button, follow the steps to complete authorization, and then log back into Influx.

Path 2: Authorize Stores Within System

After creating an Influx account, go to [Personal Center > Shop List], select store type following the guide, and click [Next] to jump to TikTok Shop seller center authorization.

Q3.Can only US and SEA region stores be authorized?

Yes. Other regions will be supported in future versions.

2. Discover influencers

❓Questions

📌Answers

Q1. What is the data update frequency for the Creator Square?

Data Update Rules:

Sales Creators Data: Updates every 36 hours to ensure you access the latest performance metrics and collaboration trends.
Non-Sales Creators Data: Updates every 7 days for general profile information.

Q2. Can I find creators who collaborated with competitors?

Yes. Go to [Explore by Keywords], search competitor brands/products to find these creators and instantly identify viral content opportunities.

Q3. Why do filtered creators show limited results?

Reasons:

Data Accessibility: Some creators haven’t disclosed full data.
Update Timeliness: Unupdated data may not match current filters.

Solutions:

Broaden Filters: Adjust criteria (e.g., expand follower ranges).
Use Keyword Search: Add vertical niche keywords to improve coverage.

Q4. Are there creator invitation limits?

Trial campaigns support up to 500 creators. Create multiple campaigns to invite more.

Q5. Can I filter already invited creators?

Supported. Before adding creators to campaigns, you can filter out those already invited or replied across all campaigns. When sending bulk DMs or emails, edit recipients to exclude creators previously invited or replied to in any campaign.

3. DM & Targeted Invitations

❓Questions

📌Answers

Q1. US official DM quota details

TikTok US Creator Targeted Invitation New Rules Update:

The maximum number of daily targeted bulk invitations is now determined by store GMV. Previously, both local and cross-border stores had a daily cap of 10,000 invitations. Under the new rules, the limit is based on the store's GMV over the past 30 days.

Currently fully effective for cross-border stores
Rolling out for local stores
- Under $2K GMV: 2,000 creators/week (creators ≤20K followers)
- 2K−50K GMV: 7,000 creators/week
- Over $50K GMV: No limit

Q2. Does it support WhatsApp outreach?

Creator libraries support unlocking WhatsApp contacts. Export WhatsApp contacts to connect with creators.

Q3. Why can’t I message some creators?

These creators may not have enabled product showcases or joined the TikTok Affiliate Program (Affiliated).

Q4. DM restrictions/Why do messages fail to send?

Trial period: No restrictions (paid tiers limited by plan).

Official restrictions:

Store region must match creator's marketplace (e.g., US stores → US creators; SEA contacts may fail)
US: Weekly creator/follower limits based on 30-day GMV data (SEA: no restrictions)
Max 5 unreplied DMs per creator to avoid harassment

Q5. Can’t set store ad commissions for Targeted Invitations?

TikTok hasn’t opened ad commission APIs. Targeted Invitations do not support automatic ad commission syncing.

Q6. Why did only some DMs/Targeted Invitations send after an hour?

During peak usage, tens of thousands of Targeted Invitations queue in the system. Off-peak, sending 500 invitations takes 3-5 minutes.

4. Email Outreach

❓Questions

📌Answers

Q1. What email domains are used to send invitations?

When using Influx's bulk email feature, you will utilize our high-reputation domain pool. These domains have established strong credibility through long-term operation, significantly reducing the risk of being flagged as spam.

If using Influx's domain pool, the system automatically displays your registered email prefix as the sender name.

Q2. What are the email open rates?

EDM average open rates range from 70% to 80%, with reply rates reaching 5% to 8%.

Q3. How to verify brand email domains?

Standard process:

Create a subdomain: Contact your operations team or domain registrar to establish a subdomain.
Submit for verification: Enter this subdomain on the email verification page.
Configure DNS records: Add specified DNS information through your DNS hosting provider to complete verification.

Recommended solution:To improve email deliverability, we recommend using Influx's high-reputation domain pool. These domains have proven credibility through sustained operation, minimizing spam flags.

Historical data shows clients using our domains achieve over 80% average open rates.

👉 Learn more: How to Verify Brand Email Domain？ | Datech Help Center

Q4. Why has my email sending reached its limit?

Your daily email sending limits are:

Day 1: 500 emails
Day 2: 2,000 emails
Day 3: 3,000 emails
Day 4: 5,000 emails
Day 5 onward: 10,000 emails

Q5. What does "Undelivered" mean in email history?

Definition: When an email fails delivery, the mail server returns an error notification called a "bounce".

Common Bounce Types and Causes

1. Hard Bounce

Causes:

📌Invalid email address (e.g., typos, non-existent domain)

📌Deactivated mailbox (e.g., former employee's email)

Example error: "550 User unknown" or "Address not found"

2. Soft Bounce

Causes:

📌Recipient's mailbox full (exceeded storage limit)

📌Temporary server failure (e.g., recipient server maintenance)

📌Oversized email attachments

Example error: "452 Mailbox temporarily over quota"

3. Anti-Spam Bounce

Causes:

📌IP/domain blacklisted (e.g., Spamhaus listing)

📌Content triggered filters (e.g., sensitive keywords or excessive links)

Example error: "554 Message rejected for spam content"

Q6. How to follow up after email outreach?

Follow-up process:

Centralized handling in Message Center: All creator replies sync to Influx Message Center for direct viewing and response.
Sample request handling:
1. Official samples: Send tracking via Targeted Invitations
2. Offline samples: Self-manage logistics (requires independent tracking)