> For the complete documentation index, see [llms.txt](https://support.datech.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.datech.ai/influx/faqs/frequently-asked-questions.md).

# Frequently Asked Questions

## 1. Basic Settings

<table data-header-hidden><thead><tr><th width="276.33331298828125"></th><th></th></tr></thead><tbody><tr><td><h4>❓<strong>Questions</strong></h4></td><td><h4>📌<strong>Answers</strong></h4></td></tr><tr><td><strong>Q1. Do I need to install plugins or a VPN?</strong><br></td><td><p>Using Influx requires no plugins or VPN. You can operate directly on the website. </p><p>Influx sends direct messages through the official cloud backend, allowing you to perform other operations during sending without affecting store and account activities.</p></td></tr><tr><td><strong>Q2. How to authorize a TikTok Shop store?</strong><br></td><td><p><strong>Path 1: Authorize via TikTokShop App Store</strong></p><p>Go to the TikTok Shop Seller Center's App Store, locate Influx, click the <strong>[Install]</strong> button, follow the steps to complete authorization, and then log back into Influx.</p><p><img src="/files/dgvbCyC4Ki3ewW7BV127" alt=""></p><p></p><p><strong>Path 2: Authorize Stores Within System</strong></p><p>After creating an Influx account, go to <strong>[Personal Center > Shop List]</strong>, select store type following the guide, and click <strong>[Next]</strong> to jump to TikTok Shop seller center authorization.</p><p><img src="/files/tSuytBNsrotEEBmqOefI" alt=""></p></td></tr><tr><td><strong>Q3.Can only US and SEA region stores be authorized?</strong></td><td>Yes. Other regions will be supported in future versions.<br></td></tr></tbody></table>

## 2. Discover influencers

<table data-header-hidden><thead><tr><th width="277"></th><th></th></tr></thead><tbody><tr><td><h4>❓<strong>Questions</strong></h4></td><td><h4>📌<strong>Answers</strong></h4></td></tr><tr><td><strong>Q1. What is the data update frequency for the Creator Square?</strong><br></td><td><p><strong>Data Update Rules:</strong></p><ol start="1"><li>Sales Creators Data: Updates every 36 hours to ensure you access the latest performance metrics and collaboration trends.</li><li>Non-Sales Creators Data: Updates every 7 days for general profile information.</li></ol></td></tr><tr><td><strong>Q2. Can I find creators who collaborated with competitors?</strong></td><td><strong>Yes.</strong> Go to [Explore by Keywords], search competitor brands/products to find these creators and instantly identify viral content opportunities.</td></tr><tr><td><strong>Q3. Why do filtered creators show limited results?</strong><br></td><td><p><strong>Reasons:</strong></p><ol start="1"><li>Data Accessibility: Some creators haven’t disclosed full data.</li><li>Update Timeliness: Unupdated data may not match current filters.</li></ol><p><strong>Solutions:</strong></p><ul><li>Broaden Filters: Adjust criteria (e.g., expand follower ranges).</li><li>Use Keyword Search: Add vertical niche keywords to improve coverage.</li></ul></td></tr><tr><td><strong>Q4. Are there creator invitation limits?</strong><br></td><td>Trial campaigns support up to <strong>500</strong> creators. Create multiple campaigns to invite more.</td></tr><tr><td><strong>Q5. Can I filter already invited creators?</strong><br></td><td><strong>Supported.</strong> Before adding creators to campaigns, you can filter out those already invited or replied across all campaigns. When sending bulk <strong>DMs or emails</strong>, edit recipients to exclude creators previously invited or replied to in any campaign.</td></tr></tbody></table>

## 3. DM & Targeted Invitations

<table data-header-hidden><thead><tr><th width="277"></th><th></th></tr></thead><tbody><tr><td><h4>❓<strong>Questions</strong></h4></td><td><h4>📌<strong>Answers</strong></h4></td></tr><tr><td><strong>Q1. US official DM quota details</strong><br></td><td><p><strong>TikTok US Creator Targeted Invitation New Rules Update:</strong></p><p>The maximum number of daily targeted bulk invitations is now determined by store GMV. Previously, both local and cross-border stores had a daily cap of <strong>10,000 invitations</strong>. Under the new rules, the limit is based on the store's GMV over the past 30 days.</p><p></p><ul><li>Currently fully effective for cross-border stores</li><li><p>Rolling out for local stores</p><ul><li>Under $2K GMV: 2,000 creators/<strong>week</strong> (creators ≤20K followers)</li><li>2K−50K GMV: 7,000 creators/<strong>week</strong></li><li>Over $50K GMV: <strong>No limit</strong></li></ul></li></ul></td></tr><tr><td><strong>Q2. Does it support WhatsApp outreach?</strong></td><td>Creator libraries support unlocking WhatsApp contacts. Export WhatsApp contacts to connect with creators.</td></tr><tr><td><strong>Q3. Why can’t I message some creators?</strong></td><td>These creators may not have enabled product showcases or joined the TikTok Affiliate Program (Affiliated).</td></tr><tr><td><strong>Q4. DM restrictions/Why do messages fail to send?</strong><br></td><td><p>Trial period: No restrictions <strong>(paid tiers limited by plan).</strong></p><p>Official restrictions:</p><ul><li>Store region must match creator's marketplace (e.g., US stores → US creators; SEA contacts may fail)</li><li>US: Weekly creator/follower limits based on 30-day GMV data (SEA: no restrictions)</li><li>Max 5 unreplied DMs per creator to avoid harassment</li></ul></td></tr><tr><td><strong>Q5. Can’t set store ad commissions for Targeted Invitations?</strong></td><td>TikTok hasn’t opened ad commission APIs. Targeted Invitations do not support automatic ad commission syncing.</td></tr><tr><td><strong>Q6. Why did only some DMs/Targeted Invitations send after an hour?</strong></td><td>During peak usage, tens of thousands of Targeted Invitations queue in the system. Off-peak, sending 500 invitations takes <strong>3-5 minutes</strong>.</td></tr></tbody></table>

## 4. Email Outreach

<table data-header-hidden><thead><tr><th width="277.66668701171875"></th><th></th></tr></thead><tbody><tr><td><h4>❓<strong>Questions</strong></h4></td><td><h4>📌<strong>Answers</strong></h4></td></tr><tr><td><strong>Q1. What email domains are used to send invitations?</strong></td><td><p>When using Influx's <strong>bulk email</strong> feature, you will utilize our high-reputation domain pool. These domains have established strong credibility through long-term operation, significantly reducing the risk of being flagged as spam.</p><p>If using Influx's domain pool, the system automatically displays your <strong>registered email prefix</strong> as the <strong>sender name</strong>.</p></td></tr><tr><td><strong>Q2. What are the email open rates?</strong></td><td>EDM average open rates range from <strong>70% to 80%</strong>, with reply rates reaching <strong>5% to 8%</strong>.</td></tr><tr><td><strong>Q3. How to verify brand email domains?</strong><br></td><td><p><strong>Standard process:</strong></p><ol start="1"><li>Create a subdomain: Contact your operations team or domain registrar to establish a subdomain.</li><li>Submit for verification: Enter this subdomain on the email verification page.</li><li>Configure DNS records: Add specified DNS information through your DNS hosting provider to complete verification.</li></ol><p><strong>Recommended solution:</strong>To improve email deliverability, we recommend using Influx's high-reputation domain pool. These domains have proven credibility through sustained operation, minimizing spam flags. </p><p>Historical data shows clients using our domains achieve over <strong>80%</strong> average open rates.</p><p><strong>👉 Learn more:</strong> <a href="https://support.datech.ai/influx/invitation/verify-brand-email-domain">How to Verify Brand Email Domain？ | Datech Help Center</a></p></td></tr><tr><td><strong>Q4. Why has my email sending reached its limit?</strong></td><td><p><strong>Your daily email sending limits are:</strong></p><ul><li>Day 1: 500 emails</li><li>Day 2: 2,000 emails</li><li>Day 3: 3,000 emails</li><li>Day 4: 5,000 emails</li><li>Day 5 onward: 10,000 emails</li></ul></td></tr><tr><td><strong>Q5. What does "Undelivered" mean in email history?</strong><br></td><td><p>Definition: When an email fails delivery, the mail server returns an error notification called a "bounce". </p><p>Common Bounce Types and Causes</p><p><strong>1. Hard Bounce</strong> </p><p>Causes:</p><p>📌Invalid email address (e.g., typos, non-existent domain)</p><p>📌Deactivated mailbox (e.g., former employee's email)</p><p>Example error: "550 User unknown" or "Address not found"</p><p><strong>2. Soft Bounce</strong></p><p>Causes:</p><p>📌Recipient's mailbox full (exceeded storage limit)</p><p>📌Temporary server failure (e.g., recipient server maintenance)</p><p>📌Oversized email attachments</p><p>Example error: "452 Mailbox temporarily over quota"</p><p><strong>3. Anti-Spam Bounce</strong></p><p>Causes:</p><p>📌IP/domain blacklisted (e.g., Spamhaus listing)</p><p>📌Content triggered filters (e.g., sensitive keywords or excessive links)</p><p>Example error: "554 Message rejected for spam content"</p></td></tr><tr><td><strong>Q6. How to follow up after email outreach?</strong></td><td><p><strong>Follow-up process:</strong></p><ol start="1"><li>Centralized handling in <strong>Message Center</strong>: All creator replies sync to Influx Message Center for direct viewing and response.</li><li><p>Sample request handling:</p><ol><li>Official samples: Send tracking via <strong>Targeted Invitations</strong></li><li>Offline samples: Self-manage logistics (requires independent tracking)</li></ol></li></ol></td></tr></tbody></table>

## 5. Video Data

<table data-header-hidden><thead><tr><th width="277"></th><th></th></tr></thead><tbody><tr><td><h4>❓<strong>Questions</strong></h4></td><td><h4>📌<strong>Answers</strong></h4></td></tr><tr><td><strong>Q1. What is the video data update frequency?</strong></td><td>Video data updates in real-time daily, ensuring you always have access to the latest campaign performance metrics.</td></tr><tr><td><strong>Q2. How to batch capture TikTok video link view counts?</strong></td><td><p>Navigate to [Campaign Management > Batch Edit > <strong>Batch Edit Video Links</strong>], upload TikTok video links in bulk via Excel. </p><p>After uploading, track video view counts and engagement metrics in [Dashboard > <strong>Uploaded Videos</strong>].</p></td></tr></tbody></table>

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