FAQs

1. What is Auto Sync?

When you turn on the auto sync switch of products, inventory, and price, it means that any changes you make to the product titles, descriptions, medias, variants, inventories, prices, etc. in Shopify will automatically and in real-time sync to TikTok Shop, without the need for you to log into Datech ShopSync to confirm again.

2. Can I cancel the auto sync feature?

Sure, just go to Settings > Preferences, find 【Product sync rule】, 【Inventory sync rule】, 【Price sync rule】, and turn off the switch for auto-sync.

3. Why does ShopSync show that the products have been successfully synced, but I can't find them in TikTok Shop?

This is because the newly added products need to be reviewed by the TikTok Shop official team, which usually takes 1-3 hours. Once the review is approved, you will be able to see your products in your TikTok Shop Seller Center.

4. Is it possible to sync products to TikTok Shop but not activate them?

Sure. You just need to change the product status to AS_DRAFTt to sync the product to TikTok Shop without making it live.

5. Sync status shows "Logistics Service Unreachable", what should I do?

When the sync status shows "Logistics Service Unavailable", it means that you need to add a shipping template for the warehouse associated with your product in TikTok Shop seller center. It is best to create a shipping template for each of your warehouses. The problem will be resolved once you have created a shipping template and associated it with the warehouse your product is associated with. Check the help guide here for details.

6. The sale attribute name or attribute ID should not be empty. How to fix it?

To fix the issue where the sale attribute name or attribute ID is empty, you should ensure that all required fields for the product attributes are filled in correctly.

Here’s what you can do:

1. Go to the Products page。

2. Click the Edit button to the right of the product for which the error message appears.

3. Check the 【TTS product attributes】 section, add missing required product information, for example, the sale attribute name and attribute ID.

4. Click the Save button and resync it again.

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