FAQs
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Last updated
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TikTok Shop requires each product to include shipping information (weight and dimensions) for approval, while Shopify does not have this mandatory requirement. This can lead to situations where some products lack weight and dimension information, preventing successful synchronization. To avoid synchronization problems, you need to add weight and dimension information for each product.
There are 2 ways to bulk update the delivery information for products:
The first is to navigate to Settings > Preferences, where you can fill in uniform weight and dimension information for all products under Default Shipping Information.
The second method is to use to provide consistent weight and dimension information for products within the same category. Click here to see .
If your products have different weights and dimensions, you will need to navigate to the Products page and fill in the corresponding weight and dimension for each product.
You can use to bulk update the produt brand for products within the same category. Click here to see .
It depends on the product category you are uploading. TikTok Shop does not require product certificates to be uploaded for all product categories, but categories such as beauty and personal care, electronics, packaged food and beverages require product certificates. For example, you need to upload Food Labelling for beverages. Please check the for details.
