It’s important to note that Datech ShopSync currently only supports connections with TikTok US Shops (both local and cross-border). If your TikTok Shop is not targeting the US market, this is likely the reason for the connection issue.
If you do have a TikTok US Shop and are still unable to connect, please reach out to us via email (support@datech.ai ) for assistance.
2. Creating mapping is not working. What should I do?
To create a mapping, you need to ensure that you have connected your Shopify store and TikTok Shop. Once connected, the system will then automatically map them for you.
If you need more detailed steps, you can refer to the following links:
