> For the complete documentation index, see [llms.txt](https://support.datech.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.datech.ai/shopsync/getting-started/faqs.md).

# FAQs

<details>

<summary><strong>1. Why can't I connect to TikTok Shop?</strong></summary>

It’s important to note that Datech ShopSync currently only supports connections with TikTok US Shops (both local and cross-border). If your TikTok Shop is not targeting the US market, this is likely the reason for the connection issue.&#x20;

If you do have a TikTok US Shop and are still unable to connect, please reach out to us via email (<support@datech.ai> ) for assistance.

</details>

<details>

<summary><strong>2. Creating mapping is not working. What should I do?</strong></summary>

To create a mapping, you need to ensure that ***you have connected your Shopify store and TikTok Shop***. Once connected, the system will then automatically map them for you.

If you need more detailed steps, you can refer to the following links:

* [How to Map Shops](https://support.datech.ai/shopsync/getting-started/how-to-map-shops)
* [How to Connect Shopify](https://support.datech.ai/shopsync/getting-started/how-to-connect-shopify)
* [How to Connect TikTok Shop](https://support.datech.ai/shopsync/getting-started/how-to-connect-tiktok-shop)

</details>

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