FAQs

I already have products in my TikTok Shop. Do I need to sync my Shopify products to TikTok Shop again?

If you have previously used another connector to sync your Shopify products to TikTok Shop, meaning your TikTok Shop already has the same products as Shopify, then you do not need to repeat the product sync process. You only need to create a mapping through ShopSync.

My TikTok Shop already has products. Why do I need to create product mapping?

ShopSync needs to know the correspondence between your TikTok Shop and Shopify products, for example, which Shopify product corresponds to Product A in your TikTok Shop. Only then can ShopSync help you sync TikTok Shop orders to the Shopify seller center when a user purchases a Product A, and deduct the inventory for Product A. Otherwise, ShopSync will not be able to successfully sync orders from TikTok Shop to Shopify.

Will any changes I make to products in Shopify automatically sync to TikTok Shop when I create mapping?

Yes, provided you have successfully created the mapping and have enabled the auto-sync feature for products, prices, and inventory.

Can ShopSync sync products from TikTok Shop to Shopify?

If you want to sync products from TikTok Shop to Shopify as new products, then ShopSync does not support this. ShopSync allows you to create mapping between TikTok Shop products and Shopify products that have the same SKU code.

Does ShopSync support mapping TikTok Shop variants to Shopify products?

ShopSync only supports mapping at the product level, not at the SKU level. This means that ShopSync does not support mapping multiple variants of a single TikTok Shop product to multiple Shopify products.