# Welcome to Datech Help Center Explore our Help Center for quick answers, detailed guides, and solutions to questions about ShopSync, AdVista360 and Influx. Enhance your experience with us. ## Select a Product We've put together some helpful guides for you to get setup with our products quickly and easily.


Influx Help Center（English Version）	/files/bohevWEXM3xzx97GzF5S	/spaces/RyR5A1StnveF9p2SP10W
Influx帮助中心（中文版）	/files/bohevWEXM3xzx97GzF5S	/spaces/mEVq00cXVj1zMGHB8MhV


ShopSync Help Center	/files/RzbxRKpLOVQ1Lv1o49xE	/spaces/3a41AGgehpFO410co7hV

# 👋 Datech Influx Help Center ## **👋** How Can We Help You? Welcome to the Datech Influx Help Center! Here you'll get an overview of all the amazing features Influx offers to help you with TikTok influencer marketing campaigns. ### Jump right in


🎯 Getting Started	New to Influx? Start with our onboarding path	/pages/QGWf1hAvsNIoejMlWW0m
📚 Account	Learn the basics of Influx account	/pages/lnL8PuRNbp7BnMkcaOj7
⚡ Outreach	Guide to influencer outreach	/pages/3qazScCgq6LJKG4c7WE2
👥 Influencer Management	Guide to campaign management	/pages/xHLN9OVpBMNzNToUiIAx
📬 Invitation	Guide to email and message management	/pages/XrcnJUEsoXBGooQ5WXU1
📊 Dashboard	Guide to campaign performance	/pages/XoyTEjIzcxZ281OeL1Ki
⛳ What's New	Keep an eye on the latest features	/pages/TfDAnuc5LfBb4QJmowR5
❓FAQs	Additional FAQs	/pages/bPic4egHzVO6lj0opwlA

### Other Ways to Get Help |


🌎 Creator Discovery	keyword search, competitor bestsellers, influencer export	/pages/Zg9jKkbHdpqefynviVoQ#id-1.-creator-discovery
⚡ Bulk Outreach	email, DM, targeted invites, message center	/pages/Zg9jKkbHdpqefynviVoQ#id-2.-bulk-outreach
🎨 Influencer Management	campaigns, tags, samples, influencer CRM	/pages/Zg9jKkbHdpqefynviVoQ#id-3.-influencer-management
📊 Data Tracking and Analysis	sales data, advertising data	/pages/Zg9jKkbHdpqefynviVoQ#id-4.-data-tracking-and-analysis
🎯 Team Performance Management	parent-child accounts, performance tracking	/pages/Zg9jKkbHdpqefynviVoQ#id-5.-team-performance-management
🎈 Ongoing Innovation	explore more possibilities	/pages/Zg9jKkbHdpqefynviVoQ#ongoing-innovation

***

1. Creator Discovery

{% hint style="warning" %} #### 🌏 Key **Features:** 1. 🌟 **Massive Reach, Global Access:** Powered by real-time TikTok official data synchronization, covering 40 million+ top-tier influencers worldwide across all industries. 2. **18+ Precision Filters to Identify High-Potential Creators:** Industry-leading 18+ refined filtering dimensions across four core aspects—creator profile, audience demographics, content performance, and sales performance—enabling quick matching with high-conversion potential targets. 3. **Multi-Dimensional Profiling for Scientific Fit Assessment:** Integrates key creator metrics including sales performance, video analytics, and audience insights to help brands comprehensively evaluate collaboration feasibility and avoid inefficient partnerships. 4. **Efficient Management to Build a Reusable Creator Database:** Flexibly categorize interested creators into a sustainable, reusable high-value creator database, achieving a closed-loop workflow from discovery and filtering to management. {% endhint %} ### **1.1 Industry-leading TikTok Creator Database** Powered by real-time TikTok API data synchronization, **Influx Search** aggregates **40M+ global creators**, breaking TikTok Shop's backend limitations to increase contactable creators by up to **500%**.

### 1.2 Multi-Dimensional Precision Filtering Influx offers **18+ industry-leading filters** across four core dimensions: **creator profile, audience demographics, content quality, and sales performance**—boosting match accuracy by **80%** versus manual searches. Brands can quickly identify high-conversion partners using key metrics like **creator type, region, GMV, fulfillment rate, and commission rate**—ensuring every invitation is precise and efficient.

### 1.3 Keyword-Powered Discovery With Influx’s keyword search, target creators instantly using **IDs, brand names, product categories, or keywords**. Whether identifying competitors' collaborators or experts in your niche, Influx filters **high-potential creators** in one click—accelerating partnership scaling and conversion.

### 1.4 In-Depth Creator Profiles Influx creator detail pages centralize critical metrics for rapid partnership evaluation: * **Sales Performance**: GMV, products sold, GPM, GMV per 1k orders; * **Video Analytics**: Total videos, average views, engagement rate, and per-video view/like data; * **Audience Insights**: Gender ratio, age distribution. Multidimensional data enables scientific assessment of creator fit and conversion potential—making invitation decisions data-driven.

### 1.5 One-Click Creator Organization Save promising creators to **Favourites or Campaigns** to build long-term partnership libraries. Group and track creators by campaign goals for efficient, accurate influencer management.

### 1.6 Export Creator Data Export filtered creator lists with two options: * **Export creator basic data**: One-click Excel export covering **25 KPIs** across profiles, sales, content, and audience demographics—enabling long-term analytics. * **Export creator data including contact information(Exclusive)**: Adds **WhatsApp and email** contacts to bypass intermediaries—boosting contact efficiency and conversion rates while building traceable creator databases.

***

2. Bulk Outreach

{% hint style="warning" %} #### ⚡️ **Key Features:** Within Campaigns, Influx supports bulk outreach via **email, direct messages (DMs), and Targeted Collaboration.** 1. **🌟Cloud SaaS System (Exclusive)**: Native **TikTok API integration**—no plugins/VPNs. Tasks run **on cloud** servers uninterrupted, device/browser-agnostic. 2. **🌟Maximum Efficiency (Exclusive)**: Contact **10,000 creators** per batch; reach 1,000 creators/minute. 3. **Zero-Latency Collaboration**: **Multi-store, multi-account, multi-device** parallel execution. 4. **🌟Unified Message Center**: TTS Affiliate Center messages sync instantly to Influx for seamless replies and follow-ups. {% endhint %}

### 2.1 Bulk Email Outreach Leveraging **Influx's proprietary cloud system and high-reputation sending domains**, send up to 1,000 emails per batch, with a maximum capacity of 2,000 emails per hour. * **Cloud-Based Delivery**: All email outreach tasks are executed via Influx’s official cloud backend—**zero dependency** on plugins or local devices. Emails sync instantly to creators’ TikTok clients with no regional restrictions, ensuring stability and security. * **High-Reputation Domains**: Utilize **overseas high-quality domain emails** or configure brand-owned domains to guarantee **>80% deliverability** and up to **8% reply rates**, significantly boosting collaboration efficiency. * Sending Modes: * **Smart Send**: Automatically delivers emails during creators’ peak engagement windows. * **Schedule Send**: Customize timing to align with global time zones and market needs. * Template Reuse: Save and reuse frequently sent invitation templates to eliminate repetitive editing, reducing operational time by 70%. * Follow-Up Automation: Track real-time email statuses, pinpoint high-potential creators who **read but didn’t reply**, and initiate one-click secondary outreach to persistently increase conversion rates. From invitation to reply, experience end-to-end efficiency, security, and stability while reaching massive high-quality creators.

### 2.2 Bulk DM Outreach Powered by TikTok’s official API and Influx’s cloud system, batch-send DMs to 10,000 creators in one click. * Messaging Flexibility: Send text or product cards to convey brand and product details upfront, minimizing back-and-forth communication. * Real-Time Sync: All DMs synchronize instantly with TikTok Shop Affiliate Center. Track detailed engagement metrics to optimize outreach strategies.

### 2.3 Targeted Collaboration Bulk Invites Reach 10,000 creators within 3 minutes via **exclusive TikTok API integration**, achieving **90%** success rates. * **Personalized Setup**: Batch-configure **multi-product/multi-commission** campaigns for precision targeting. * **Full-Sync Tracking**: All communication logs sync with TikTok Shop Affiliate Center. Monitor invites metrics (*invited creators*, *showcase adds*, *published content creators*) to refine collaboration strategies.

### 2.4 Smart Creator Filtering for Outreach When setting up **email/DM/Targeted Collaboration** batches, apply filters to automatically exclude creators **invited/replied** within X days or in specific campaigns. Avoid duplicate outreach, conserve quotas, and focus only on high-potential targets.

### 2.5 Unified Creator Communication Hub Manage all email, DM, and Targeted Collaboration threads in Influx’s **Message Center**—chat with creators as seamlessly as instant messaging. * **End-to-End Traceability**: View real-time chats to historical archives without switching platforms. * **Efficient Organization**: Filter conversations by contact status and **star** priority threads.

#### **2.5.1 Insert Commonly Used Words** Create and label **Commonly Used Words** for different scenarios. Quickly identify and reuse saved messages during follow-ups to boost reply efficiency and ensure team consistency.

#### **2.5.2 Product Card Sharing** Share **Product Cards** directly in DMs to help creators instantly grasp promotion details, increasing reply rates and conversion efficiency.

#### **2.5.3 Comprehensive Outreach Analytics** Track campaign-wide performance and per-creator status via **Email History, DM History, and Target Collaboration Lists**.*Example (Email History)*: * **Delivery Rate**: Ensure messages reach targets * **Open Rate**: Measure content appeal * **Reply Rate**: Gauge collaboration intent * **Bounce Rate**: Identify invalid contacts Drill into individual creator statuses to pinpoint high-potential prospects who opened but didn’t reply. Trigger **Follow up** instantly to increase conversions.

***

3. Influencer Management

### 3.1 Create Campaign Influx enables brands to flexibly Create Campaign based on stores, product lines, or target markets, with real-time visibility into communication and collaboration progress across all campaigns. * **Product Campaigns**: Focused on driving sales, ideal for collaborations with creators who have Showcases. * **Content Campaigns:** Aimed at brand exposure or promoting non-purchasable products/services.

#### **3.1.1 Multi-Channel Creator Addition** Add creators to Campaign via two methods: 1. Search Influencers: Use **18+ filtering dimensions and keyword search** in Search to identify high-match creators. 2. Upload Creators: **Batch-import** creator lists (e.g., top-ranking creators, competitor collaborators) for centralized management.

#### **3.1.2 Smart Creator Filtering** When adding creators via search/bulk upload, manually enable filters to **automatically exclude** creators already **invited or replied** in specific Campaigns—eliminating duplicates and boosting operational efficiency.

### 3.2 Creator Workflow Management #### **3.2.1 Creator Collaboration Statuses** Systematically track progress across **9 collaboration statuses**, covering the full influencer marketing lifecycle:Not Invited → Invitation Sent → Collaborated → Shortlisted → Shipping → Shipped → Drafted → Ready to be Published → Published. Manually update statuses; the system auto-syncs to **Dashboard** and **Creator CRM** views. Teams gain full visibility to avoid duplicate outreach and deadline risks.

#### **3.2.2 Tags** Build custom tagging systems for granular creator management. * **Batch Tag**: Apply tags (e.g., "Blacklist", "Repeat Partner") to individuals or groups. * **Visibility Control**: * Organizational Visibility: Share campaign progress across teams. * Personal Visibility: Private tags for individual tracking. Accelerate creator screening, evaluation, and reuse for sustainable partnership scaling.

#### **3.2.3 Creator CRM** Turn every collaboration into reusable creator assets, transforming historical data into a powerful tool for future high-efficiency partnerships. The CREATOR CRM centrally manages complete profiles of all partnered creators, enabling precise filtering and efficient management. * **Full collaboration records:** Consolidates creator basic info (username, follower count, category, region), public data (sales performance, audience insights, video metrics), and collaboration details (campaign name, status, video GMV, etc.) * **Custom tag management:** Flexibly builds creator attribute libraries for batch filtering high-quality resources * **Repeat collaboration filtering:** One-click identification of reusable creators based on historical performance * **Transparent team collaboration:** Supports adding key info (**quotes, contact details, sample shipping addresses**) to ensure efficient team synchronization Quickly filter top creators and accurately assess partnership value in new campaigns, building a sustainable high-value resource pool for creator operations.

#### **3.2.4 Sample Delivery Management** Influx provides dual-channel sample delivery management to efficiently track shipping progress: * **TikTok Shop Shipping Sync:** When creators request samples, Influx enables centralized processing of **TikTok Shop sample applications** with real-time tracking of sample approval and logistics status for end-to-end shipping management. * **Offline Shipping Batch Import:** For creators invited through Influx, merchants can **batch-import tracking numbers** and manage shipping information. Both online and offline sample deliveries can be centrally managed on a single platform with full visibility, significantly improving processing efficiency and collaboration experience.

#### **3.2.5 Content Collaboration & Review** Brands and creators can **complete draft reviews and modification feedback** on the same platform until finalizing video content, reducing cross-platform communication time costs and preventing information loss.

***

4. Data Tracking and Analysis

### 4.1 Shop Videos Dashboard Influx's proprietary Dashboard tracks end-to-end campaign performance with full-link visibility from video metrics to sales results, enabling real-time optimization. * **Real-Time Shop Sync (Exclusive)**: TikTok API-powered synchronization of **Affiliate Order/Video data** ensures zero-latency accuracy. * **Granular Analytics**: Drill down by shop, campaign, video, order, or product to identify growth opportunities.

### 4.2 Uploaded Videos Dashboard After uploading creator video links, view core metrics per campaign: * **Views** * **Likes, Comments, Shares** * **Sales Generated** Through the Uploaded videos, you can visually evaluate the actual performance of each campaign, accurately track the true influence of every video, completely eliminate "data blind spots" in creator collaborations, and provide reliable basis for subsequent optimization.

### 4.3 Ads Report Influx integrates **organic and paid video data** for centralized tracking. The self-developed reporting engine with customizable structures supports flexible **dimension selection** (shop, product, creator, campaign, ad objective) and **core metrics** (cost, ROAS, revenue, impressions, CTR, CPM, CPC), enabling quick setup of customized marketing analysis models. * **Custom Reports:** Deep dive into ad performance by day/week/month. * **Full-Funnel Metrics:** Monitor from cost to conversion for real-time **ROI tracking**. * **Precision Comparisons:** Evaluate across ad objectives, creatives, and materials to optimize strategies. The Ads Report provides comprehensive insights into different ad combinations, helping brands identify high-ROI ads for scientific budget allocation and continuous optimization.

### 4.4 Export Collaboration Data Export creator video performance and sales data from campaigns to help you quickly review collaboration progress and provide data support for subsequent operational decisions. * **Precision Review:** Export content engagement and sales results of partnered creators to evaluate new product promotion effectiveness. * **Retargeting:** Quickly filter creators with prior collaborations to encourage new product additions, boosting repeat partnership rates. * **Resource Migration:** Export sales-performing creator data from closed shops and reach them via TARGETED COLLABORATION or PRODUCT CARDS for seamless partnership transfers. * **Creator Asset Building:** Batch save contact details of high-frequency premium creators for ongoing communication and long-term partnerships.

***

5. Team Performance Management

{% hint style="warning" %} #### 🎯 **Key Features:** 1. **Unified multi-account operations**: Manage multiple stores and accounts simultaneously with flexible permissions, enhancing operational efficiency and control. 2. **Efficient influencer pool building**: Dedicated creator ownership avoids duplicate outreach, accelerates resource accumulation, and expands collaboration reach. 3. **Track campaign data & performance**: Visualize team/individual progress through multi-dimensional data to drive precise, results-driven collaborations. {% endhint %} ### 5.1 Parent-Child Account Collaboration Influx provides Parent-Child Account functionality for seamless teamwork: * **Unified structure**: Each parent account represents a company, creating/managing multiple child accounts with **shared email sending quotas and data export limits** to maximize resource utilization. * **Flexible permission assignment:** Assign store and outreach permissions to child accounts while independently tracking member outreach data for performance evaluation. * **Data isolation:** Ensures **secure separation** between accounts and stores to prevent cross-access or misoperations.

### 5.2 Creator Collaboration Tracking Gain real-time execution visibility and quantify results at every stage: * **Team performance overview**: View all members' creator **operation data** filtered by account, campaign, action time, and GMV generation time to identify bottlenecks and allocate resources. * **Individual progress:** View the number of creators invited, number of creators replied, number of collaboration videos uploaded, and GMV performance of creators and videos within specified time ranges, providing **clear visibility into the** **team's BD performance** and data support for optimizing workflow and improving achievement rates.

***

🎈 Ongoing Innovation

{% hint style="info" %} Beyond solving current influencer marketing challenges, we look forward to exploring more possibilities with you. **Coming soon:** * Custom Messaging * AI Smart Replies. {% endhint %} #### Need Help? |

{% endstep %} {% step %} **Name your campaign** and select its **purpose:** * **Product Promotion**: Boost sales by partnering with creators who showcase products. * **Content Promotion**: Increase brand awareness for non-purchasable services or non-sales-focused campaigns.

{% hint style="info" %} **Pro Tip:** *Add a TikTok Shop Product ID if promoting a specific item!* {% endhint %} {% endstep %} {% endstepper %} ## **Step 2: Find Your Perfect Influencers** **🔍 Discover and filter creators:** {% stepper %} {% step %} Head to **Discover Influencer** to explore creators.

{% endstep %} {% step %} Use **keywords** or filter by **18+ metrics** (e.g., engagement rate, audience demographics).

{% endstep %} {% step %} Check the boxes next to your top picks and click **Add to Campaign**.

{% endstep %} {% endstepper %} ## **Step 3: Invite Influencers to Collaborate** **💌 Reach out effortlessly:** {% stepper %} {% step %} Go to **Campaign Management** and select your campaign.

{% endstep %} {% step %} Choose influencers and click: * **Direct Messages**: Send TikTok DMs. * **Send Email**: Use pre-built templates or customize your own. * **Target Collaboration**: Send a tailored partnership invite.

{% hint style="success" %} **📩 Track invitations:** Status updates from **Not Invited** → **Invited** once messages are sent. {% endhint %} {% endstep %} {% endstepper %} ## **Step 4: Manage Communication & Negotiations** **📬 Stay organized in one place:** {% stepper %} {% step %} Visit **Invitation > Message Center** to view all sent/received messages. This hub handles everything: negotiations, content reviews, and final approvals!

{% endstep %} {% endstepper %} ## **Step 5: Finalize Partnerships & Send Samples** **🎁 Seal the deal:** {% stepper %} {% step %} In your campaign, update influencer statuses: * **Invited Sent** → **Collaborated** (for confirmed partners). * Add collaborators to **Shortlist** (status: **Shortlisted**).

{% endstep %} {% step %} Click **Send Samples**, upload tracking numbers, and watch statuses update: * **Shortlisted** → **Shipping** → **Shipped** (when samples arrive).

{% endstep %} {% endstepper %} ## **Step 6: Review Content & Approve Drafts** **🎥 Collaborate on creative work:** {% stepper %} {% step %} Once samples arrive (**Shipped** status), click **Invite to Upload Drafts**. * Share the link with creators to upload drafts via **Campaign > My Campaign**.

{% endstep %} {% step %} Review drafts (**Drafted** status): * Add feedback with **Comment on Drafts**. * Click **Confirm as Final Version** to lock in content (status: **Ready to be Published**).

{% endstep %} {% endstepper %} ## **Step 7: Track Performance & Celebrate Wins** **📊 Measure your success:** {% stepper %} {% step %} Go to **Dashboard > Shop Videos** to analyze: * **Sales Metrics**: GMV, units sold, average order value. * **Engagement Data**: Views, likes, shares, comments.

{% hint style="info" %} *Click any video for detailed product performance!* {% endhint %} {% endstep %} {% endstepper %} ## **🎉🎉🎉 You’re All Set!** With Influx, you’ve just streamlined influencer partnerships, content creation, and performance tracking. Time to watch your brand grow! 🚀 #### Need Help? |

🤔 Why Do I Have to Connect a TikTok Shop?

1. To send direct messages and targeted invitations to potential collaborating TikTok influencers. 2. Create campaigns to specifically promote your products to increase exposure and sales. 3. To check the data of the videos posted by TikTok Shop influencers and the sales of your shop.

There are 3 ways to help you quickly and seamlessly connect your TikTok Shops. ## Method 1: Install from the TikTok Shop App Store {% stepper %} {% step %} Login to your TikTok Shop seller center and navigate to **Apps & Services > App Store.**

{% endstep %} {% step %} Find the Datech Influx listing page by searching keyword for "**influx**". {% hint style="danger" %} It's worth noting that Datech Influx currently supports connecting with TikTok US Shops and TikTok Shops in the SEA market. Other marketplaces will be supported in the future versions. {% endhint %}

{% endstep %} {% step %} Click the "**Install**" button on the top right corner, a pop-up window will remind you to confirm the installation. Enter your email and click "**Confirm to Install**". Then slide to the bottom to check agree to the terms and click the "**Authorize**" button to complete the authorization.

{% endstep %} {% step %} After that, you will be directed to the [Influx registration page](https://kol.datech.ai/register?utm_source=datech\&utm_medium=datech\&utm_campaign=\&utm_id=\&utm_term=\&utm_content=), where you can create a Influx account.

{% endstep %} {% step %} Once you log in, click on your **account information** in the upper right corner of the page, select **Shop list**, and you will see that your TikTok Shop is now connected.

{% endstep %} {% endstepper %} ## Method 2: Connect from Influx {% stepper %} {% step %} [Click here](https://kol.datech.ai/register?utm_source=datech\&utm_medium=datech\&utm_campaign=\&utm_id=\&utm_term=\&utm_content=) and create a Influx account.

{% endstep %} {% step %} Select your TikTok Shop type and click on the "Next" button. {% hint style="danger" %} It's worth noting that Datech Influx currently supports connecting with TikTok US Shops and TikTok Shops in the SEA market. Other marketplaces will be supported in the future versions. {% endhint %}

{% endstep %} {% step %} You will then be taken to the **Apps & Services > App Store** page in your TikTok Shop seller center, where a pop-up will remind you to confirm the installation. Enter your email and click "**Confirm to Install**". Then slide to the bottom to check agree to the terms and click the "**Authorize**" button to complete the authorization.

{% endstep %} {% step %} Finally, back to Influx, you will see that your TikTok Shop is now connected in the **Shop List** page.

{% endstep %} {% endstepper %} ## Method 3: Connect to Multiple TikTok Shops If you want to connect to multiple TikTok Shops, you can follow these steps: {% stepper %} {% step %} [Click here](https://kol.datech.ai/register?utm_source=datech\&utm_medium=datech\&utm_campaign=\&utm_id=\&utm_term=\&utm_content=) to log in to your influx account.

{% endstep %} {% step %} Once you log in: * Click on your **account information** in the upper right corner of the page * Select **Shop list** * Click “**Add a new shop**” in the upper right corner * Select the marketplace where your shop is located * Click the “**Connect**” button in the lower right corner {% hint style="danger" %} It's worth noting that Datech Influx currently supports connecting with TikTok US Shops and TikTok Shops in the SEA market. Other marketplaces will be supported in the future versions. {% endhint %}

{% endstep %} {% step %} Login to your TikTok Shop seller center with another store account.

{% endstep %} {% step %} Return to Influx, you will see that your TikTok Shop is now connected in the Shop List page.

{% endstep %} {% step %} Continue following the above steps to connect more TikTok Shops. {% endstep %} {% endstepper %} #### Need Help? |

{% endstep %} {% step %} ### Click on the three dots on the upper right corner and select My apps and incidents.

{% endstep %} {% step %} ### Find the Influx - Affiliate Outreach and Influencer Marketing Platform.

{% endstep %} {% step %} ### Click on the three dots on the right hand side and select cancel.

{% endstep %} {% step %} ### Confirm to cancel authorization.

{% endstep %} {% endstepper %} {% hint style="danger" %} **😭 We're sorry to hear that you want to disconnect your TikTok Shop via Influx :(** If you are experiencing difficulties with the integration process, please feel free to contact us via email (), [WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) or live chat. Your feedback is incredibly valuable to us. We genuinely hope to give you the best service. 🤗 {% endhint %} #### Need Help? |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # How to Create an Influx Account? This guide walks you through how to create a main account (organization owner) and invite team members to register as sub-accounts in Datech Influx. Whether you're flying solo or working with a team, setting up your Influx account the right way is key to unlocking the full power of creator outreach. This guide walks you through how to create a **main account** (organization owner) and invite team members to register as **sub-accounts** (organization members) so you can collaborate seamlessly. ## What’s a Main Account vs. a Sub-Account? When you create an organization in Influx, you’re setting up a structured workspace where you and your team can work together efficiently. * **Main Account**: The first account that creates the organization. This person has full admin rights. * **Sub-Accounts**: Team members who join via the invitation link from the main account. They operate under the same organization. All accounts in the same organization can: * 💬 Share data * 📤 Share sending limits * 📄 Share export credits * 🤝 Collaborate on creator outreach and campaign workflows *** ## How to Register a Main Account? When signing up for Influx for the first time, you'll be creating a new organization — this becomes your **main account**. {% stepper %} {% step %} **Head to the Sign-Up Page** [Click here](https://kol.datech.ai/register) to go to the Influx registration page.

{% endstep %} {% step %} **Enter Your Brand Name and Email** Fill in your company or brand name and your work email address.

{% endstep %} {% step %} **Select "Create an Organization"** A pop-up will appear — choose the option to create a new organization.

{% endstep %} {% step %} **Check Your Inbox for a Verification Code** We’ll send a one-time code to your email. Head over to your inbox and grab it.

{% endstep %} {% step %} **Enter the Code and Set a Password** Go back to the sign-up page, enter the code, set your password, and complete the registration.

{% endstep %} {% step %} **You're In!** Congrats — you're now the main account holder and admin of your organization. Time to explore Influx and kick off your creator marketing! {% endstep %} {% endstepper %} *** ## How to Register a Sub-Account? Once your organization is set up, you can invite teammates to join and work with you through their own sub-accounts. ### **For the Main Account Admin:** {% stepper %} {% step %} **Click Your Avatar in the top right corner**

{% endstep %} {% step %} **Select \[Invite Members] from the dropdown menu**

{% endstep %} {% step %} **Click \[Copy Link] in the pop-up**

{% endstep %} {% step %} **Share the link with your team via email, Slack, or anywhere else** {% endstep %} {% endstepper %} ### **For the Team Member:** {% stepper %} {% step %} **Open the Invitation Link** This will take you to the registration page {% endstep %} {% step %} **Enter Your Work Email**

{% endstep %} {% step %} **Check Your Inbox for the Influx Code**

{% endstep %} {% step %} **Enter the Code and Set a Password**

{% endstep %} {% step %} **You're All Set!** You’re now part of your team’s Influx organization and ready to get started. {% endstep %} {% endstepper %} *** ## 👀 A Few Quick Tips * 🔐 **Main accounts can assign custom roles and permissions** to each sub-account. * 🔄 **All accounts within the same organization share sending limits and data exports**, so you're always in sync. * 📎 **Make sure your team uses the invite link to sign up** — otherwise, they'll end up creating a separate organization instead of joining yours. #### Need Help? |

{% endstep %} {% step %} From the dropdown menu, click **Reset Password**.

{% endstep %} {% step %} In the popup window, click **Get Code** to receive a verification code in your registered email inbox.

{% endstep %} {% step %} Check your email, copy the verification code, and paste it into the field.

{% endstep %} {% step %} Once the code is verified, set your new password and confirm it.

{% endstep %} {% step %} Done! Your password has been successfully updated. {% endstep %} {% endstepper %} *** ## Option 2: Reset Your Password from the Login Page If you’re locked out of your account, no problem — you can still reset it. **Steps:** {% stepper %} {% step %} Click \[[here](https://kol.datech.ai/login)] to go to the Influx login page.

{% endstep %} {% step %} Click the **Forget Password** button below the login form.

{% endstep %} {% step %} Enter the email address you used to register and click **Next**.

{% endstep %} {% step %} Check your inbox for the verification code and enter it into the system.

{% endstep %} {% step %} Once verified, set your new password and confirm it.

{% endstep %} {% step %} You’re all set — your password has been reset! {% endstep %} {% endstepper %} #### Need Help? |

[s](mailto:support@influx.datech.ai) |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # How to Delete Your Account？ If you’ve decided to stop using Influx, you can permanently delete your account in just a few clicks. {% hint style="warning" %} #### **Friendly Reminder:** Deleting your account will erase all your data forever and it cannot be recovered — please be 100% sure before proceeding! {% endhint %} **Steps:** {% stepper %} {% step %} Click \[here] to log into your Influx account.

{% endstep %} {% step %} Once logged in, click your profile icon at the top right corner.

{% endstep %} {% step %} From the dropdown menu, select **Delete Account**.

{% endstep %} {% step %} Confirm the action in the popup window — and that’s it, your account will be deleted.

{% endstep %} {% endstepper %} {% hint style="danger" %} **😭 We're sorry to hear that you want to delete your account :(** If you are experiencing difficulties with the integration process, please feel free to contact us via email (), [WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) or live chat. Your feedback is incredibly valuable to us. We genuinely hope to give you the best service. 🤗 {% endhint %} #### Need Help? |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # How to Discover Influencers? With Influx’s Discover Influencers tool, finding and managing TikTok influencers has never been easier. Influx provides all the tools you need to run a successful influencer marketing strategy. Finding the right TikTok influencers is key to boosting your brand’s visibility and sales. Influx makes it easy with a massive database of **30 million influencers** worldwide across 200+ countries and regions, and 50+ vertical fields. Whether you're looking for influencers to promote your brand or drive sales, this guide will walk you through the process of **discovering, filtering, and managing influencers** on Influx, so you can make the most of your TikTok marketing campaigns. ## Find TikTok Influencers Influx’s 【**Discover Influencers**】 page gives you everything you need to find the best influencers for your brand. You can either **search directly** for a specific influencer or **filter influencers** based on detailed criteria to find your ideal match. ### 1. Search for Influencers If you already have a specific influencer in mind, you can quickly find them using: * **Name or ID Search** – Simply type in the influencer’s username or ID to locate them instantly. * **Keyword Search** – Enter relevant keywords (e.g., “beauty,” “fitness,” “tech”) to find influencers creating content in that niche.

### 2. Filter Influencers If you don’t have a specific influencer in mind, you can refine your search using four key categories with **18 filtering criteria** to find the best fit for your brand.

key Categories	Filtering Criteria
Creators	Region – Choose the influencer’s country or region (e.g., U.S., UK, etc.). Followers – Find influencers based on audience size. with Email – Filter influencers who have a public email for easy contact. with Showcase – Check if an influencer has a TikTok Shop, ensuring they can promote and sell products. in MCN – See if the influencer is part of a Multi-Channel Network (MCN). Est. Post Rates – Evaluate how reliable an influencer is based on their past fulfilling collaborations.
Followers	Gender – Select influencers based on their audience’s gender. Age – Target influencers with followers in specific age groups (e.g., 18-24, 25-34). Region PCT – Focus on influencers with a high percentage of followers in a particular area (currently available for U.S. influencers only).
Content Performance	Videos Posted in the Last 30 Days – Find active influencers who regularly create content. Average Views in the Last 30 Days – Choose influencers based on their recent video reach. Engagement Rate in the Last 30 Days – Higher engagement means a stronger connection with their audience.
Sales Performance	Categories – Find influencers who specialize in specific product categories (e.g., fashion, beauty, electronics). GMV (Gross Merchandise Value) – Identify influencers with strong sales performance. Items Sold – Check how many products an influencer has successfully promoted. GPM (Revenue per Thousand Views) – Evaluate the commercial value of an influencer’s content. GMV per Buyer – Measure how much revenue the influencer generates per buyer. Commission Rate – Filter influencers based on their commission structure to match your budget.

{% hint style="info" %} **Pro Tips:** * The **Region PCT** is currently only available for influencers in the U.S. * **GMV, GPM, and Average GMV per buyer** values are displayed in the currency of the selected region, so make sure to choose the right region before using these filters. {% endhint %} ## Manage TikTok Influencers Once you’ve found the right influencers, Influx makes it simple to organize and manage them efficiently. ### 1. Add Influencers to Campaigns or Favorites To keep track of influencers, you can add them to a **campaign** (for specific marketing activities) or your **favorites list** for future reference. **🚩 How to do it:** {% stepper %} {% step %} Select the influencers you want to save by checking the box next to their names or entering the number of influencers you wish to select.

{% endstep %} {% step %} Click “**Add to Campaign**” or “**Add to Favorites**” to organize your influencers accordingly.

{% endstep %} {% endstepper %} ### 2. Export Influencer Data Need to analyze influencer data or share it with your team? You can export influencer details to an **Excel file** with just a few clicks. **🚩 How to do it:** {% stepper %} {% step %} Select the influencers you want to export by checking the boxes next to their names.

{% endstep %} {% step %} Click “**Export**” to download their data as an Excel spreadsheet. {% hint style="info" %} *Each export is limited to 50 influencers at a time. If you need more, simply repeat the process.* {% endhint %} {% endstep %} {% endstepper %} If you’re ready to take your TikTok Shop influencer marketing campaigns to the next level, start using **Influx today** and connect with the best influencers for your brand! 🚀 #### Need Help? |

{% endstep %} {% step %} ### **Filter Your Target TikTok Creators** Use the filters Status (Campaign Status), Contact Status, and **Tag** to narrow down the influencers you wish to invite via email. Select the influencers and click "Send email" to open the email editor.

{% hint style="warning" %} **Tips:** Click **"Send email to all"** to instantly select all influencers in the campaign! {% endhint %} {% endstep %} {% step %} ### **Compose Your Emails** In the email editor, craft your invitation message for collaboration. Influx provides various customization components to help you create a branded and engaging email.

{% endstep %} {% step %} ### **Send Your Email** You can further customize your email-sending settings: * **Schedule send:** Select a specific date and time, and Influx will automatically send emails at the specified time. * **Smart sending:** Influx has analysed the best sending time according to the past sending data, we will automatically reschedule your send time. This process will be up to 24 hours. Once your email is ready, click "Send" to deliver your invitation to TikTok creators.

{% endstep %} {% step %} ### **View Email History** Go to **Invitation > Message Center > Email History** to track: * Sent emails * Performance metrics (delivery rate, open rate, reply rate) * Per-influencer status

{% hint style="warning" %} **Click to Learn More：** 1. **Auto Follow-Up** Initiate 2nd/3rd outreach rounds based on email status. **Learn more:** [**0617 | Email Follow-Up is Now Live!**](https://support.datech.ai/influx-zh/whats-new/20250617) 2. **Brand Domain Verification** Use custom-branded domains by verifying ownership. **Learn more：**[**How to Verify Brand Email Domain？**](https://support.datech.ai/influx-zh/invitation-1/verify-brand-email-domain) {% endhint %} {% endstep %} {% step %} ### **Reply to Creator EDMs in Message Center** Navigate to **Invitation > Message Center > Email** to reply to influencer responses. All emails sent through Influx's proprietary cloud system and high-reputation domains achieve **70-80%** open rates with reply rates reaching up to **8%**！

{% endstep %} {% endstepper %} ### 🎊You did it! Now leverage Influx's bulk email outreach for precise, efficient, and trackable invitations. #### Need Help? |

TikTok US Creator Targeted Invitation New Rules Update:

The maximum number of daily targeted bulk invitations is now determined by store GMV. Previously, both local and cross-border stores had a daily cap of 10,000 invitations. Under the new rules, the limit is based on the store's GMV over the past 30 days. * Currently fully effective for cross-border stores * Rolling out for local stores * Under $2K GMV: 2,000 creators/**week** (creators ≤20K followers) * 2K−50K GMV: 7,000 creators/**week** * Over $50K GMV: **No limit**

## 📝Step-by-Step Guide {% stepper %} {% step %} ### **Navigate to Your Campaign** Go to **Campaign > Campaign Management** and select the campaign you want to use for influencer outreach.

{% endstep %} {% step %} ### Filter Your Target TikTok Creators Use the filters Status (Campaign Status), Contact Status, and **Tag** to narrow down the influencers you wish to invite via DM. Select them and click "Direct Message" to open the DM editor.

{% hint style="warning" %} **Tips:** Click **"Direct message all"** to instantly select all creators in your campaign! {% endhint %} {% endstep %} {% step %} **DM Editor Fields** {% hint style="success" %} #### How to Use the DM Editor? * **Shop** – Choose the store you want to send the DM from. *Note: Ensure the store’s region matches the TikTok influencer’s region; otherwise, ineligible influencers will be filtered out.* * **Message Type** – Choose between **text-only messages** or **product card messages**. * **Recipients** – The influencers you selected before opening the DM editor will be pre-selected. Click the "**+**" button to add or remove recipients. *Note: Some influencers may not be eligible due to region restrictions or missing storefronts.* * **Body** – Write the message content. * **Product Card** – Select a product from the dropdown list, which automatically pulls items from your selected store. * **Filter Influencers** – Exclude certain influencers from receiving messages by setting these conditions: * Exclude influencers who have received **X number of DMs** (range: 1-5). * Exclude influencers who received a DM **within the last X days** (range: 1-7). *Note: Both conditions work as an intersection, meaning only creators meeting both criteria will be filtered out.* * **Preview** – View the message in the right panel before sending. {% endhint %} {% endstep %} {% step %} ### Send DM Messages Click "Send" to dispatch the DM. The message will sync automatically to the TikTok Shop seller center.

{% endstep %} {% step %} ### **Track DM Messages** Go to the **Message Center > DM > Send History** to track your sent messages. Replies from influencers will appear here as well, syncing with TikTok Shop’s seller center.

{% hint style="info" %} **Click to Learn More** 1. **Quick-Replies Function** Use the **Commonly used words** function to add preset common phrases to your messages with one click, ensuring efficient and simple communication with creators.

{% endhint %} {% endstep %} {% step %} ### **Reply to Creator DMs in Message Center** Use **Message Center** to continue conversations and negotiate collaborations.

{% endstep %} {% endstepper %} ### 🎊You did it! Using Influx's bulk DM outreach moves influencer marketing into a new era of automation and high response rates! #### Need Help? |

TikTok US Creator Targeted Invitation New Rules Update:

## 📝Step-by-Step Guide {% stepper %} {% step %} ### **Navigate to Your Campaign** Go to **Campaign > Campaign Management** and select the campaign you want to use for influencer outreach.

{% endstep %} {% step %} ### **Filter Your Target TikTok Creators** Use the filters Status (Campaign Status), Contact Status, and **Tag** to narrow down the influencers you wish to invite via Targeted Collaboration Plan. Select them and click "Target collaboration" to open the editor.

{% hint style="warning" %} **Tips:** Click **"Send target collaboration to all"** to instantly select all creators in your campaign! {% endhint %} {% endstep %} {% step %} ### Fill in the Collaboration Details > Fields are identical to those in the TikTok Shop seller center. In the collaboration plan editor, craft your invitation message for collaboration. {% hint style="success" %} #### How to Use the Target Collaboration Editor? * **Target Collaboration Name** – Use your campaign name or customize it. (max: 25 characters). * **Shop** – Select the store. *Note: Ensure the store region matches the influencer’s region.* * **Product** – Choose the product you want the TikTok Shop influencers to promote. The dropdown will auto-load products from your selected store. * **Commission Rate** – Set the commission percentage for the influencers. * **Offer Free Samples** – Choose whether to provide free samples. If enabled, decide between **automatic or manual approval** for sample requests. * **Message** – Write an introduction to the collaboration offer. * **Collaboration Valid Until** – Set the expiration date for the invitation. * **Contact Email** – Provide your business contact email. {% endhint %} {% hint style="warning" %} **Why can't I set ad commissions?** As ad commissions are a newly added feature on TikTok, the platform has not yet opened the ad commission API. Therefore, one-click ad commission setup is temporarily unavailable.You need to **manually set ad commissions** in your TikTok Shop backend. Once TikTok opens the ad commission API, we will immediately implement this feature in Influx. {% endhint %} {% endstep %} {% step %} ### **Send the Targeted Collaboration Invitation** Click **"Create"** to send Targeted Collaboration.

{% endstep %} {% step %} ### **Track the Collaboration Request** Navigate to Invitation > **Target collaboration list** to track all historical Targeted Invitations. All invitation records with your TikTok Shop Seller Center for seamless follow-up. Here you can **one-click bulk delete** ended or unreplied Targeted Invitations to free up more invitation quotas!

{% hint style="info" %} All Targeted Invitations sent via Influx automatically sync to the TikTok Shop Affiliate Center, where you can also view them. **Click to learn more：**[0702 | Manage Targeted Collaborations in One Place](https://support.datech.ai/influx/whats-new/20250702) {% endhint %} {% endstep %} {% step %} ### **Reply to Creator in Message Center** Use **Message Center** to continue conversations and negotiate collaborations.

{% endstep %} {% endstepper %} ## 🎊You did it! Elevate your influencer marketing with Influx Bulk Targeted Invitations—now smarter, standardized, and highly responsive! #### Need Help? |

{% endstep %} {% step %} ### Filter Your Target TikTok Creators Use the filters **Status (Campaign Status)**, **Contact Status**, and **Tag** to narrow down the influencers you wish to invite via email. Select the influencers and click "**Send Email**" to open the email editor.

{% endstep %} {% step %} ### Compose Your Emails In the email editor, craft your invitation message for collaboration. Influx provides various customization components to help you create a branded and engaging email. {% hint style="success" %} #### How to Use the Email Editor? 1. **Apply an Email Template** Click "**Select a Template**", then click "**Apply**" to populate the email body with a pre-made template. Customize the content based on your brand and product. ![](/files/YuCS95bxqw6rJkceRxiV) 2. **Create a Custom Email** Drag and drop elements *(buttons, dividers, headers, body text, images, social media icons, and menus)* into the email body.Click an element to edit its style, such as links, colors, size, and margins.To delete an element, select it and click the **delete** button in the top-right corner. ![](/files/9SqwYB0fTgpZm6Zid0JR) {% endhint %} {% endstep %} {% step %} ### Send Your Email You can further customize your email-sending settings: * **Schedule Send** – Select a date and time for automatic email delivery. * **Auto Follow-Up** – If the recipient doesn’t open the email within 24 hours, Influx will resend it automatically. * **Smart Sending** – Influx analyzes past data to determine the best sending time and automatically optimizes the schedule.

Once your email is ready, click "**Send**" to deliver your invitation to TikTok creators. {% endstep %} {% endstepper %}

How to Send Emails with a Branded Suffix?

To send emails with your branded suffix, refer to **Brand Domain Verification Guide** for setup instructions.

## Method 2: Connecting via DM (Direct Message) {% stepper %} {% step %} ### **Navigate to Your Campaign** Go to **Campaign > Campaign Management** and select the campaign you want to use for influencer outreach.

{% endstep %} {% step %} ### **Filter Your Target TikTok Creators** Use the filters **Status (Campaign Status)**, **Contact Status**, and **Tag** to narrow down the influencers you wish to invite via DM. Select them and click "**Direct Message**" to open the DM editor.

{% endstep %} {% step %} ### **DM Editor Fields** In the DM editor, craft your invitation message for collaboration. {% hint style="success" %} #### How to Use the DM Editor? * **Shop** – Choose the store you want to send the DM from. *Note: Ensure the store’s region matches the TikTok influencer’s region; otherwise, ineligible influencers will be filtered out.* * **Message Type** – Choose between **text-only messages** or **product card messages**. * **Recipients** – The influencers you selected before opening the DM editor will be pre-selected. Click the "**+**" button to add or remove recipients. *Note: Some influencers may not be eligible due to region restrictions or missing storefronts.* * **Body** – Write the message content. * **Product Card** – Select a product from the dropdown list, which automatically pulls items from your selected store. * **Filter Influencers** – Exclude certain influencers from receiving messages by setting these conditions: * Exclude influencers who have received **X number of DMs** (range: 1-5). * Exclude influencers who received a DM **within the last X days** (range: 1-7). *Note: Both conditions work as an intersection, meaning only creators meeting both criteria will be filtered out.* * **Preview** – View the message in the right panel before sending. {% endhint %} {% endstep %} {% step %} ### Send DM Messages Click "**Send**" to dispatch the DM. The message will sync automatically to the **TikTok Shop seller center**.

{% endstep %} {% step %} ### Track DM Messages Go to the **Message Center > DM > Send History** to track your sent messages. Replies from influencers will appear here as well, syncing with TikTok Shop’s seller center.

Use **Message Center** to continue conversations and negotiate collaborations {% hint style="info" %} TikTok Shop syncs DM messages daily, but you can click the "**Refresh**" button in the top-right corner to manually fetch the latest messages. {% endhint %} {% endstep %} {% endstepper %}

TikTok’s Official DM Limitations & Possible Sending Failures

1. Weekly DM limits apply only to TikTok creators who haven’t replied or who haven’t received a message from you before. 2. Limits reset every Sunday at 12 PM (UTC-8) based on your last 30-day GMV.

## Method 3: Connecting via Targeted Collaboration Plans You can create and send a **TikTok Shop Target Collaboration** through DM, which will sync to the TikTok Shop seller center. {% stepper %} {% step %} ### Navigate to Your Campaign Go to **Campaign > Campaign Management** and select the campaign you want to use for influencer outreach.

{% endstep %} {% step %} ### Filter Your Target TikTok Creators Use the filters **Status (Campaign Status)**, **Contact Status**, and **Tag** to narrow down the influencers you wish to invite via email. Select them and click "**Target Collaboration**" to open the collaboration plan editor.

{% endstep %} {% step %} ### Fill in the Collaboration Details > Fields are identical to those in the TikTok Shop seller center. In the collaboration plan editor, craft your invitation message for collaboration. {% hint style="success" %} #### How to Use the Target Collaboration Editor? * **Target Collaboration Name** – Use your campaign name or customize it. (max: 25 characters). * **Shop** – Select the store. *Note: Ensure the store region matches the influencer’s region.* * **Product** – Choose the product you want the TikTok Shop influencers to promote. The dropdown will auto-load products from your selected store. * **Commission Rate** – Set the commission percentage for the influencers. * **Offer Free Samples** – Choose whether to provide free samples. If enabled, decide between **automatic or manual approval** for sample requests. * **Message** – Write an introduction to the collaboration offer. * **Collaboration Valid Until** – Set the expiration date for the invitation. * **Contact Email** – Provide your business contact email. {% endhint %} {% endstep %} {% step %} ### Send the Targeted Collaboration Invitation Click "**Create**" to send the targeted collaboration invitation.

{% endstep %} {% step %} ### Track the Collaboration Request Check **Message Center > DM > Send History** to track the invitation’s status.

{% hint style="info" %} Invitations sent via Influx will sync to **TikTok Shop’s Affiliate Center**, where you can also review them. {% endhint %} {% endstep %} {% endstepper %} ## Conclusion Influx provides a seamless way to connect with TikTok influencers through multiple channels — email, DM, and targeted collaboration plans. By leveraging these methods, you can efficiently build influencer partnerships and grow your brand’s presence on TikTok Shop. #### Need Help? |

{% endstep %} {% endstepper %} {% hint style="info" %} This ensures the creators you upload will be correctly linked to the right campaign for easy management later on. {% endhint %} ## Step 2: Add Creators Once you’re inside the selected campaign: {% stepper %} {% step %} Click the **Add Creators** button. {% endstep %} {% step %} Choose **Other Ways to Add Creators**.

{% endstep %} {% step %} Then select **Bulk Upload**.

{% endstep %} {% endstepper %} ## Step 3: Download and Fill Out the Upload Template {% stepper %} {% step %} Download the **Bulk Upload Creators Template** (Excel file).

{% endstep %} {% step %} Fill out the required information in the template, such as the **creator’s name and email address** (email is optional). {% endstep %} {% endstepper %} {% hint style="warning" %} #### Pro Tips: Make sure to double-check the details to avoid upload errors! {% endhint %} ## Step 4: Upload the Creator List Once you’ve completed the template: {% stepper %} {% step %} Click **Click to Upload**, or simply drag and drop the file into the upload box.

{% endstep %} {% step %} Influx will automatically start processing your file. {% endstep %} {% endstepper %} ## Step 5: Wait for Verification After uploading, Influx will verify the creator information. If the data is valid, you’ll receive a confirmation notification. {% hint style="warning" %} #### Pro Tips: The reason for the failed upload can be viewed via the message center in the upper right corner. ![](/files/RL1jZp2iyZy7mbo36KZg) {% endhint %} ## Step 6: Manage and Track Your Creators Once the creators are successfully uploaded: {% stepper %} {% step %} You can manage them easily using **Tags** or **Status** inside your campaign.

{% endstep %} {% endstepper %} ## That’s it! 🎉 By using the Bulk Upload feature, you can quickly bring your existing contacts into Influx and take full advantage of the platform’s powerful influencer management and tracking tools. ### Frequently Asked Questions

Q: What should I do if the upload fails?

**A:** Please make sure the file format is .xlsx or .csv and fill in the form according to the template, paying special attention to whether the required fields are complete.

Q: Can I change the information after uploading?

**A:** No. After the upload is completed, you can manage the creators through Tag or Status, but you can't edit the their information.

Q: How many creators can be uploaded at one time?

**A:** Only 500 creators can be uploaded at a time, as only 500 creators can be added to a campaign.

Q: Why is the number of creators uploaded less than those in the file?

The reason for the failed upload can be viewed via the message center in the upper right corner.

#### Need Help? |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # How to Use Tags to Manage TikTok Influencers？ Datech Influx offers a powerful Tag Management feature — designed to help you easily organize, filter, and batch-manage your TikTok shop influencers with precision. As your list of TikTok shop influencers grows, managing them can quickly become a challenge. That’s why **Influx** offers a powerful **Tag Management** feature — designed to help you easily organize, filter, and batch-manage your influencers with precision. With tags, you can group influencers by campaign stage, product interest, conversion performance, and more — giving you full control over your influencer operations. {% hint style="success" %} #### **You can manage your TikTok influencers in two main areas:** * **Campaign Page**: Go to *Campaign Management*, select a campaign, and manage the influencers under that campaign. * **Favorites**: Go to *Influencer Management* → *Favorites*, and manage your bookmarked influencers there. {% endhint %} *** ## 1. Creating a New Tag Want to assign a brand-new tag to an influencer? You can create one directly in the tag editor. **Here’s how:** {% stepper %} {% step %} Head to the campaign’s *Details Page*.

{% endstep %} {% step %} Hover over the **Tags** column for any influencer, and click the pencil ✏️ icon.

{% endstep %} {% step %} In the pop-up editor, type your new tag name.

{% endstep %} {% step %} Choose the visibility setting: * **Individual**: Only you can see it * **Organization**: Visible to your entire team {% endstep %} {% step %} The new tag will be created and automatically selected.

{% endstep %} {% step %} Click **Save** to apply the tag to that influencer.

{% endstep %} {% endstepper %} {% hint style="success" %} *Private tags are only visible to you; team-visible tags are shared across your organization.* {% endhint %} *** ## 2. Adding Tags to Influencers You can tag influencers individually from either a Campaign page or the Favorites section to keep your influencer lists organized and filterable. **Steps:** {% stepper %} {% step %} Go to a Campaign *Details Page* or your *Favorites*.

{% endstep %} {% step %} Hover over the **Tags** column and click the pencil icon.

{% endstep %} {% step %} Check or uncheck the tags you want to assign or remove.

{% endstep %} {% step %} Click **Save**.

{% endstep %} {% endstepper %} {% hint style="warning" %} *Each influencer can have up to 50 tags.* {% endhint %} *** ## 3. Filtering Influencers by Tags Once you’ve added tags, you can quickly filter influencers to find exactly who you’re looking for. **Steps:** {% stepper %} {% step %} At the top of the Campaign or Favorites page, click the **Tags** filter box.

{% endstep %} {% step %} Select one or multiple tags.

{% endstep %} {% step %} Influencers with **any** of the selected tags will be shown.

{% endstep %} {% endstepper %} {% hint style="info" %} *Multiple tag filtering is supported. An influencer only needs to match one of the selected tags to appear.* {% endhint %} *** ## 4. Managing All Tags Need to create, edit, or delete tags in one place? Use the **Tag Management Panel**. **Steps:** {% stepper %} {% step %} In a Campaign or Favorites page, click the **Manage Tags** button inside the Tags filter box.

{% endstep %} {% step %} In the tag management window, you can: * Create new tags (private or team-wide) * Edit tag names or change visibility * Delete tags (note: only admins can delete team-wide tags) All created tags will automatically appear in your influencer tagging editor so you can use them anytime.

{% endstep %} {% endstepper %} {% hint style="danger" %} *Only admins can delete tags marked as team-visible.* {% endhint %} *** ## 5. Batch Add & Remove Tags Need to manage tags for multiple influencers at once? Save time with the **Batch Tagging** feature. ### ✅ **Batch Add Tags** {% stepper %} {% step %} On a Campaign or Favorites page, select multiple influencers.

{% endstep %} {% step %} Click **Batch Add Tags**.

{% endstep %} {% step %} In the tag editor, check the tags you want to apply (you can also create new tags here).

{% endstep %} {% step %} Click **Save** — those tags will be added to all selected influencers.

{% endstep %} {% endstepper %} ### ❌ **Batch Remove Tags** {% stepper %} {% step %} Select multiple influencers.

{% endstep %} {% step %} Click **Batch Delete Tags**.

{% endstep %} {% step %} Select the tags you want to remove.

{% endstep %} {% step %} Hit **Save** to confirm.

{% endstep %} {% endstepper %} *** ## Wrap-Up Influx’s Tag Management system is built to streamline your influencer operations. Whether you're grouping by campaign stage, running quick filters, or applying changes in bulk, tags make everything faster, clearer, and more organized — so you can focus on building winning campaigns. #### **Need Help?** |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # How to Centrally Manage Sample Applications and Shipments? To help you efficiently manage influencer sample applications and shipping processes while ensuring real-time synchronization of collaboration information, Influx’s **【Sample application】** feature has been fully optimized to streamline end-to-end management—from outreach and review to fulfillment—empowering teams to enhance operational efficiency and refine the influencer collaboration experience. ## **Need to send a sample?** In Influx’s 【Campaign > Campaign management】, once an influencer’s status progresses to 【Reply to creators】, you can **【move on to the next step】** based on sample shipping needs: * Select 【Yes】, and the influencer’s status will move to **【Sample application review pending】**. The next step requires you to go to the Sample Application page to review the influencer’s sample request. * Select 【No】, and the influencer’s status will move to**【Content pending】**. You can continue discussing content production details with the influencer in the Message Center.

## How to review sample applications? Navigate to **【Invitation > Sample application】**, where you can centrally manage all sample requests from both open and targeted invitation campaigns. {% hint style="warning" %} This module allows administrators to filter by **Shop, Creator name, Sample application status** and other dimensions, view complete data and track team member operational records to comprehensively monitor collaboration efficiency and performance. {% endhint %}

### 1. Approve an Influencer’s Sample Application {% stepper %} {% step %} #### Clicking **【Approve】** indicates approval of the influencer’s sample request.

{% endstep %} {% step %} #### You can choose to add the influencer to **a specific campaign** to track their status progression, or opt **not to add them to any campaign** and directly monitor sample delivery status in the Sample Application page.

{% endstep %} {% step %} #### After approving the sample application, the influencer’s status in Influx will automatically update to**【Awaiting shipment】** and synchronize with the TikTok Shop Affiliate Center. You may then proceed to arrange sample shipments.

{% endstep %} {% step %} #### When the TikTok Shop Affiliate Center detects that you have shipped the sample, the influencer’s status in Influx will automatically sync to **【Shipping】**.

{% endstep %} {% step %} #### Once the sample is delivered, the influencer’s status will automatically update to **【Content pending】**, remaining fully synchronized with the TikTok Shop Affiliate Center.

{% endstep %} {% endstepper %} ### 2. Reject an Influencer’s Sample Application {% stepper %} {% step %} #### Clicking **【Reject】** indicates that you have declined the influencer’s sample request.

{% endstep %} {% step %} #### Select the reason for rejecting the sample application.

{% endstep %} {% step %} #### The influencer’s status will automatically update to **【Reject】** and synchronize with the TikTok Shop Affiliate Center to notify the influencer.

{% endstep %} {% endstepper %} {% hint style="warning" %} If an influencer has multiple sample applications within the same targeted invitation campaign, the corresponding **application statuses and fulfillment progress** will be displayed separately, ensuring clear tracking of sample progress and avoiding confusion or omissions. {% endhint %} ## 🎉Conclusion You have now completed the sample review process! Next, remember to proceed to the TikTok Shop Affiliate Center to arrange sample shipment and communicate content production details with the influencer! #### **Need Help?** |

### **2、Creator Collaboration Statuses** Within campaigns, systematically add, contact, and manage creators in bulk.\ To clearly track each creator's progress, Influx provides **9 collaboration statuses** covering the full lifecycle:\ 【Not Invited】, 【Invitation Sent】, 【Collaborated】, 【Shortlisted】, 【Shipping】, 【Shipped】, 【Drafted】, 【Ready to be Published】, 【Published】\ Manually update statuses based on actual communication; the system auto-syncs to **Dashboard and Creator CRM**.\ Teams gain full visibility into campaign progress, enhancing collaboration efficiency while systematically avoiding duplicate outreach and deadline risks.

### 3、Tag **Management** If you want to manage creators more granularly, you can tag single or multiple creators in the tag column. * **Batch configuration:**You can **batch add or remove tags** for single or multiple creators, such as "blacklist", "married", "repeat collaboration", etc., to flexibly build a creator attribute library and achieve efficient classification and dynamic management. * **Team Collaboration:**Tags can be set as **personally visible or organizationally visible.** This helps teams quickly filter, accurately evaluate, one-click reselect target creators in subsequent campaigns, and accumulate their own creator database.

### 4. **Sample Delivery Management** Influx streamlines sample tracking via two integrated channels: * **TikTok Shop Sync:** Automates processing of creator **sample requests within TikTok Shop**, with real-time monitoring of approval status and logistics. * **Offline Batch Import:** Enables merchants to **bulk upload tracking numbers** for creators invited through Influx. Both online and offline samples are managed on a single platform with end-to-end visual tracking, significantly boosting processing efficiency and collaboration experience.

### 5、Content Collaboration & Review After samples are delivered, click "Request Draft Upload" in **\[Campaign Management]** for brands and creators to complete **draft reviews and modification feedbac**k on the same platform. * Add comments or feedback to creator-uploaded drafts * Click "Confirm Final Version" to lock content * One-click upload video links to synchronize with **\[Authorized Shop Videos Dashboard]** for tracking video performance and sales results This end-to-end influencer marketing solution reduces cross-platform communication time costs and prevents information loss!

## Conclusion Through Influx Campaigns, effortlessly streamline your end-to-end influencer marketing management! #### Need Help? |

{% endstep %} {% step %} #### Click "Add to Campaign" or "Add to Favourites" to centrally manage and continuously track creator performance

{% endstep %} {% endstepper %} ### **2. Influencer management** ### 2.1 Favourites In **\[Creator Management > Favourites]**, you can manage creators with greater flexibility: * Bulk **add** preferred creators to favourites * Quickly categorize and filter using **tags** (e.g., "High Potential", "Repeat Collaboration", "Blacklist") to efficiently identify different creator types * Bulk **export** creators to campaigns or generate Excel files for team sharing and task allocation By utilizing the Favourites feature, you can not only build a proprietary creator resource library but also achieve long-term reuse and continuous expansion, fully unleashing the potential of creator collaborations.

### **2.2 ✨Creator CRM** In **\[Creator Management > Creator CRM]**, you can view and centrally manage all collaborated creator resources through multi-dimensional filters including creator name, tags, collaboration status, and update time, enabling precise identification of reusable high-quality relationships. **Comprehensive Historical Records** Organizational-level aggregation of all collaborated creator data covering key information: * Region, follower count, custom tags * Number of **invitations sent and collaborations** completed * Recently participated campaigns * Current **collaboration status and contact status** Precisely filter high-quality creators to reduce blind outreach costs and make every connection more effective.

**Detailed Creator Profiles** Click any creator to access complete profile details: * **Basic Information:** Username, followers, category, region * **Public Data:** Sales performance, video metrics, audience analytics, video details * **Collaboration Information:** Campaign data after invitation including campaign name, status, video GMV, and uploaded videos * **Supplementary Information:** Manually add **quotes, contact details, shipping addresses,** and other critical data. All team members can view and update in real-time, ensuring transparent collaboration and efficient synchronized communication!

### Conclusion The **Influencer Management** feature helps you transition from one-time outreach to long-term accumulation and refined operations, achieving a complete cycle from discovery and management to conversion. Experience Influx **Influencer Management** now for smoother team collaboration and more efficient, higher-value partnerships! #### Need Help? |

aaa@brandname.com

In this case, `brandname.com` is your **domain** — specifically, a **second-level domain**. It is the core identifier for recognizing the brand identity. {% hint style="warning" %} #### Important: To verify your email domain in Influx, you'll need a **third-level domain** (also called a subdomain), like: ``` aaa@cc.brandname.com ``` In this example, `cc.brandname.com` is the third-level domain you'll be verifying. {% endhint %} *** ## 2. Why You *Can’t* Verify a Second-Level Domain? If you try to verify a second-level domain (like `brandname.com`) with Influx, it will override your current email service for that domain — which could break all your existing email accounts. That’s why it’s crucial to use a **new third-level domain** (like `cc.brandname.com`) **dedicated to Influx**. This keeps your regular brand email system running smoothly, while giving Influx its own branded sender domain for influencer outreach. For example: ``` influencer@outreach.brandname.com ``` This way, only Influx handles emails sent through that subdomain. *** ## 3. Why Should You Verify Your Brand Email Domain? Here’s what you get when you verify your brand domain: * ✅ **Boosted trust** – Emails come from an address that looks clearly branded and official. * ✅ **Higher open rates** – Influencers are more likely to open emails from recognizable brand domains. * ✅ **Better visibility** – Branded emails stand out in crowded inboxes. * ✅ **Cleaner identity** – Your outreach comes from your company’s domain, not a shared system address. Without verification, your emails will come from a generic system email, which can seem untrustworthy—or worse, get ignored. *** ## 4. What You Need to Prepare Before Verifying? Before you start the verification process, make sure you have: 1. Access to your **domain DNS settings** — you’ll need to add some DNS records later. 2. A **new third-level domain** created just for Influx, like: `outreach.brandname.com` 3. A dedicated email address using that subdomain, like: `influencer@outreach.brandname.com` Ask your IT or email admin to set this up for you before you proceed. *** ## 5. Who Can Apply for Domain Verification? Only the **main admin account (aka “parent account”)** on Influx has permission to request a domain verification.If you're part of a team and don’t see the option, ask your company’s main Influx admin to apply. *** ## 6. How to Verify Your Domain? Ready to verify? Follow these steps: {% stepper %} {% step %} ### Log in to Influx Click your avatar in the top-right corner, then select **Verify Email Domain**.

{% endstep %} {% step %} ### Submit Your Third-Level Domain Enter the subdomain you want to verify — something like: `outreach.brandname.com` Then click **Next**.

{% endstep %} {% step %} ### View DNS Settings After submitting, click **View Authorization**. Influx will show you the DNS records you need to add.These include: * Name * Type * CNAME Record * Main Domain * Value

{% endstep %} {% step %} ### Add the DNS Records Go to your DNS hosting provider (like GoDaddy, Cloudflare, or Alibaba Cloud) and add the records exactly as shown. {% hint style="info" %} **Note:** DNS changes might take anywhere from 10 minutes to 24 hours to take effect. {% endhint %} {% endstep %} {% step %} ### Click "Verify" Once your DNS records are live, go back to Influx and click **Verify**. If everything is set up correctly, your domain will be verified!

{% endstep %} {% step %} ### Start Sending Branded Emails That’s it! You’re now ready to send emails from your verified brand domain, like: `influencer@outreach.brandname.com`

Your outreach just got a whole lot more professional — and recognizable. {% endstep %} {% endstepper %} {% hint style="warning" %} **Don’t delete those DNS records** after verification. Removing them will un-verify your domain, and you won’t be able to send emails from it anymore. {% endhint %} *** ## Final Thoughts Verifying your brand domain in Influx helps you stand out in every inbox, build trust with influencers, and drive stronger response rates. It’s a simple step with powerful results. #### Need Help? |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # How to Evaluate Influencer Marketing Results? The value of creator collaborations lies not only in content output but also in scientifically tracking results. Influx **Dashboard**, powered by TikTok APIs and proprietary cloud systems, enables end-to-end visualization from content performance to team efficiency, allowing real-time results monitoring for more efficient and precise marketing decisions. ## 📝Step-by-Step Guide ## **1. How to Track Shop Videos in One Platform** In **\[Dashboard > Authorized Shop Dashboard]**, comprehensively monitor creator video sales performance by **shop or date dimensions** for intuitive results analysis. ### **1.1 Multi-Dimensional Deep Analysis** Integrate content data and sales performance to track creator results across shops, campaigns, videos, orders, and products, helping you quickly identify growth opportunities. Key metrics include: * **GMV trends** * **Video engagement** (likes, comments, shares) * Products sold * Average daily buyers Efficiently identify high-performing content and quality creators to detect growth potential. ### **1.2 Real-Time Shop Data Sync (Exclusive)** TikTok API integration ensures accurate, real-time **Affiliate Order/Video data** synchronization. **Daily updates** of creator video performance let you immediately decide whether to boost ads or reuse content.Simultaneously use tagging to track high-potential videos, making viral content instantly recognizable!

## **2. How to Track Video Promotion Results in Real-Time?** ### **2.1 Uploaded Videos Dashboard** After uploading creator video links, go to **\[Uploaded Videos Dashboard]** to view core metrics per campaign: * Number of creators/videos * Likes, comments, shares * Sales generated Systematically summarize **collaboration performance** to precisely identify quality creators, eliminating "data blind spots" and providing reliable optimization insights.

### **2.2 Export Collaboration Data** Select any campaign and click **\[Export]** to download core video and sales metrics for efficient review: * **Precision Review:** Export content and sales data of partnered creators to evaluate new product promotion * **Retargeting:** Filter historical collaborators to promote new products, increasing repeat partnership rates * **Resource Migration:** Export sales-performing creator data from closed shops, reaching them via Targeted Collaboration or Product Cards for seamless partnership transfers * **Creator Assets:** Batch save contacts of quality creators to build long-term partnership libraries Systematically accumulate reusable creator assets and sales resources to drive growth decisions.

## **3. How to Optimize Creator Marketing Placement Strategies?** In **\[Ads Report Dashboard]**, integrate **organic and paid video data** for **centralized tracking**. The proprietary reporting engine supports flexible dimension selection (shop/product/creator/campaign/ad objective) and core metrics (cost/ROAS/impressions/CTR/CPM/CPC), enabling customized analytics: * **Custom Reports:** Analyze ad performance daily/weekly/monthly * **Full-Funnel Monitoring:** Track ROI from cost to conversion in real-time * **Comparative Analysis:** Evaluate creatives across objectives to optimize strategies Comprehensively assess different ad combinations for scientific budget allocation and continuous optimization. ## Conclusion Through Influx **Dashboard**, you can track real-time full data loops from content performance to team efficiency, making every creator collaboration result clearly quantifiable and every decision data-driven. #### Need Help? |

{% hint style="warning" %} **Click to learn more👉**[**How to create an influx account?**](https://support.datech.ai/influx/account/how-to-create-an-influx-account) {% endhint %} ## **2. Track Individual Collaboration Progress** **Non-admin accounts** can view key execution metrics within specified timeframes, including: * Number of creators invited * Number of creators replied * Number of collaboration videos uploaded * Performance of creators and videos generating GMV Through transparent workflows and full-process data monitoring, achieve scientific team management and human efficiency improvement.

## Conclusion With Influx **Creator Collaboration**, achieve fully transparent team management across the entire workflow, making every step's execution results measurable in real-time! #### Need Help? |

#### **2. Real-time message tracking with automatic intent classification** The Influx AI Agent monitors all creator messages in real time, analyzes replies, and automatically categorizes each conversation into clear statuses such as: * **Collaboration accepted** * **Price to be confirmed** * **Refuse to collaborate** * **Unclear** * **Manual handling** * **Not sutiable** High-volume communication instantly becomes structured data, so you always know where each creator stands and what action to take next.

#### **3. Smart negotiation strategies and auto-generated response templates** Based on each creator’s reply, tone, quote, and intent, AI assistant automatically evaluates every creator’s quote against your preset pricing standards and provides instant feedback: * **Quote within ideal range** * **Quote above standard** No manual calculation. No guesswork. You get immediate clarity on cost-effectiveness. More than that, the AI assistant provides: * **Negotiation strategies** * **Tactical suggestions**: Emphasize the value of long-term collaboration and brand equity; offer advertising placements to influencers; clearly state that partnerships include commission arrangements; acknowledge budget constraints, and highlight the cost-effectiveness of video production. * **Optimized response drafts** * **Ready-to-send communication templates** You no longer need to spend time crafting perfect messages. The AI generates professional, persuasive responses in seconds.

#### 4. Advancing the Next Steps of Collaboration For influencers with whom collaboration has already been established, the AI assistant can identify their current collaboration status and automatically provide recommendations for advancing the next steps of collaboration along with suggested communication scripts.

### 🚀 **Try the AI Communication Assistant Today** Log into Influx and open the **Messages** module to start using the new AI Communication Assistant.\ Let AI handle repetitive communication so you can focus on closing more high-value collaborations. # V11 | Instagram & YouTube Influencers Now Available To help brands expand their creator partnerships and improve cross-platform outreach, **Influx now supports Instagram and YouTube creator data**, along with upgraded filtering and profile capabilities. This release makes multi-platform creator discovery and outreach faster, more precise, and more actionable. ### ✨ What’s New: #### **1. Instagram & YouTube Creator Integration** Influx now includes: * **40M+ Instagram creators** * **9M+ YouTube creators** It enables you to discover and evaluate creators across TikTok, Instagram, and YouTube in one place. You can also **initiate outreach directly via email** from the platform.

#### **2. Advanced 7-Metric Creator Filters** Find the right creators faster with granular filters across seven core metrics spanning creator attributes and content performance: **Creator Attributes:** * Region * Follower count * Gender * Contact availability (email) **Content Performance:** * Category / niche * Average views * Average engagement rate These filters help you pinpoint niche creators or high-performing talent based on both audience and content signals.

#### **3. Unified Multi-Platform Creator Profiles** Creator profiles now support multi-platform data updates. View Instagram, YouTube, and TikTok metrics side-by-side for a complete picture of each creator’s reach and performance—making collaboration decisions faster and more informed.

### 🚀 Try It Today Log in to Influx and head to the **Creator Library** to explore new Instagram and YouTube data, refine searches with advanced filters, and start emailing creators directly from the platform. # V10 | New Filters for Precision Influencer Discovery To enable precision influencer filtering and maximize collaboration efficiency, Influx has upgraded the **\[Search]** module with new filtering dimensions:—**\[Highly active creators]** and **\[Language]**, empowering instant access to top-tier influencers! ## ✨ **Key Feature Highlights:** ### 1. Instant access to highly active creators #### New Filter: \[Highly active creators] Go to **\[Discover influencers > Search]**. Under the core filtering dimension **\[Content Performance]**, the new filter **\[Highly active creator]** has been added. When selected, the system automatically displays influencers who have posted videos within the last 14 days, helping you: * Verify real-time content consistency * Identify high-potential creator pools with precision * Avoid collaborations with inactive accounts

Boost your high-quality creator filtering efficiency with dynamic reliability pre-screening! ### **2. Precision Language Targeting** #### **New \[Language] Filter** In the core **\[Creators]** module, you can now filter targets by **single or multiple** global languages (e.g. English, Chinese, Spanish). This helps instantly locate creators producing content in specific languages, enabling cross-region outreach with pinpoint accuracy. #### Enhanced Language Tags on Profile Pages Click into any influencer’s profile to view their region and **language** tags—eliminating communication guesswork before first contact.

🚀**Try It Now** With [Influx](https://kol.datech.ai/)'s **\[Search]**, achieve precise filtering in 1 minute and launch batch outreach with one click! #### **Need Help?** |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # V09 | Creator CRM Now Available To help you accurately identify high-quality influencers from past collaborations, Influx has launched the new **Creator CRM** feature, building traceable data assets to significantly improve invitation success rates. ## ✨ **Key Feature Highlights:** Navigate to **\[Influencer Management > Creator CRM]** in Influx to view and manage all your influencer resources through multiple dimensions including influencer name, tags, collaboration status, and update time - enabling precise targeting of reusable high-quality relationships. ### 1. Comprehensive Historical Records Aggregates all previously collaborated influencer data at organizational level, covering key information: * Region, Follower count, tags * Number of **invitations sent**, Number of **collaborations** * Recent promotional campaigns * Current **collaboration status**, Last **contact time** Precisely filter top-performing influencers to reduce blind outreach costs and make every connection more effective.

### 2. Detailed Creator Profiles Click any influencer to access their complete profile page: **Basic Information:** * User name, Followers, Category, Region **Public Data:** * Sales performance, Videos, Followers, Video analytics **Collaboration Information:** Displays influencer marketing campaign details after invitation status, including: * Campaign name, Status, **Video GMV**, Campaign uploaded videos **Additional Information:** Supports manual entry of key details like: * **Quotations, Contact methods, Sample shipping addresses** All team members can view and update information in real-time, ensuring transparent collaboration and efficient communication synchronization!

🚀**Try It Now** [Log in to Influx](https://kol.datech.ai/) now and experience more efficient influencer resource management with our **Creator CRM** feature！ #### **Need Help?** |

* **Team Shared Unlock Quotas** After any team account unlocks an influencer's WhatsApp, other accounts can **directly view** it without consuming additional quotas, maximizing team resource utilization.

* **Manual Influencer Upload** Supported in **\[Campaign Management > Add Creators]**, you can manually upload WhatsApp numbers. The system will instantly sync them to the influencer details page without requiring re-unlocking, ensuring complete contact information availability.

* **Comprehensive Export** Under **\[Search > Export > Export creator data including contact information]**, export core contact details (**WhatsApp and email**) in bulk. Facilitates subsequent batch outreach, task assignment, and integration into reusable influencer resource libraries.

🚀**Try It Now** [Log in to Influx](https://kol.datech.ai/) now and unlock the **WhatsApp Data** to directly connect with highly interested prospects—no need to start from scratch! #### **Need Help?** |

### **2. Track Individual Collaboration Progress** In **\[Dashboard > Creator Collaboration]**, you can view the key execution data of individual members within a selected time range, including: * Number of influencers invited * Number of influencers replied * Number of collaboration videos uploaded * Number of influencers and videos generating GMV This provides a transparent view of each member’s execution and efficiency, supporting data-driven performance evaluations.

🚀**Try It Now** [Log in to Influx](https://kol.datech.ai/) and go to **\[Dashboard > Creator Collaboration]** to start tracking every step of your team’s influencer operations! #### **Need Help?** |

### **2. Insert Commonly Used Words with Notes** When inserting commonly used words, you can now add a note to each entry to indicate its intended use. This makes it easier to recognize and reuse saved messages during future conversations, helping your team communicate more efficiently and consistently.

🚀 **Try It Now** [Log in to Influx](https://kol.datech.ai/) and go to **\[Invitation > Message Center]** to experience a more professional and efficient way to connect with influencers! #### **Need Help?** |

### **2. Filter Before Sending Invitations** When sending **direct messages**, **emails**, or **target collaborations** in the **Campaign management**, you can now set filtering rules to automatically exclude influencers who were **invited or replied within a set time frame and campaign**. This reduces invalid outreach, helps save message quotas (especially for direct messages), and ensures your efforts are focused on the most promising influencers.

🚀 **Try It Now** [Log in to Influx,](https://kol.datech.ai/) and explore the upgraded filtering features for more efficient and targeted influencer outreach! #### **Need Help?** |

### **2. All Campaign Details at a Glance** Effortlessly filter campaigns by **Product ID**, **Campaign ID**, **Store**, or **Status**. You’ll get a complete overview of each campaign’s key details, including: * Campaign status * Creation and expiration dates * Number of products * Number of invited creators * Number of creators who added your product to their showcase * Number of creators who have published content * Commission structure This makes it easier to track performance and make informed decisions quickly.

### **3. Bulk Delete Campaigns to Free Up Quotas** Running low on targeted invitation quotas? You can now **batch delete expiring or ongoing campaigns** based on your current strategy, freeing up space to prioritize high-potential creator outreach.

#### 🚀 Try It Now [Log in to Influx](https://kol.datech.ai/login), go to the **Invite** module, and click on **Targeted Collaboration lists** to view, filter, and manage all your historical invitations from TikTok Shop—right from one dashboard. #### **Need Help?** |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | # V03 | Email Follow-Up is Now Live When it comes to working with TikTok creators, the first email doesn’t always get a response. That’s why we’re excited to introduce Influx’s brand-new **Email Follow-Up feature** — giving you the power to send second, third, or even more follow-up emails based on how your outreach is performing. This feature is designed to help you fine-tune your communication strategy and dramatically improve reply rates with smarter, more targeted follow-ups. ## **✨ Key Highlights:** ### **1. Fully Customizable Follow-Ups** In any campaign, you can now choose to follow up with creators who haven’t opened or replied to your initial email. Whether you're targeting unresponsive or disengaged recipients, you can boost visibility and increase your chances of hearing back. ### **2. Flexible Email Content** Follow-up emails can be completely customized to fit your campaign goals. You can reuse your original email content or create new variations for A/B testing to optimize performance and increase engagement. ## **How to Use the Email Follow-Up Feature?** {% stepper %} {% step %} #### **Go to Help Center > Email and click on Send History on the right-hand side.** Here, you'll see detailed performance metrics for each email campaign that involved creator outreach — including delivery rates, open rates, unopened percentages, and reply rates.

{% endstep %} {% step %} #### **Choose the campaign you want to launch a follow-up for.** The left panel shows email delivery details, while the right panel displays performance for each round of outreach and the status of each creator.

{% endstep %} {% step %} #### **Filter creators you want to follow up with and click Follow Up.** You can filter by status—such as “Delivered and unopened” or “Opened and unreplied” — to precisely target the right creators for a second round.

{% endstep %} {% step %} #### **Write and send your follow-up email.** You can reuse previous email content or test new messaging variations to see what works best.

{% endstep %} {% step %} #### **Monitor the performance of your follow-up campaign.** Analyze how your second-round emails perform. Based on the results, decide whether to launch a third round — and repeat the process as needed.

{% endstep %} {% endstepper %} 👉 [Log in to Influx dashboard](https://kol.datech.ai/login) and explore all the latest features. Have feedback or suggestions? We’re always happy to hear from you! #### **Need Help?** |

{% endstep %} {% step %} #### **Full Product Price Display** Each product's full pricing information is now clearly shown, making it easier to assess costs and plan your budget before sending invites.

{% endstep %} {% step %} #### **Add Multiple Products to a Targeted Collaboration Plan** No more one-by-one invites. You can now select multiple products in a single target collaboration plan and assign custom commission rates for each — giving you more control over incentive strategies.

{% endstep %} {% step %} #### **Expanded Commission Range: 1%–80%** Set commission rates anywhere between 1% and 80% based on your product goals or creator tiers. More flexibility means more ways to win.

{% endstep %} {% endstepper %} ### **🌍 Store Region is Visible** We’ve added region display to the Authorized Store List. Whether you’re managing local or cross-border stores, you can now quickly identify store locations and adapt your strategy to different markets with ease.

### **💬 Message Center Upgrades** {% stepper %} {% step %} #### **Filter Conversations by Store Region** Want to view conversations with creators from a specific region? You can now filter your inbox by store location, so your communications stay focused and well-organized.

{% endstep %} {% step %} ### **Campaign Names Displayed Under Each Creator** No more second-guessing which campaign a creator belongs to. **In the Email List**, every creator’s name in the Message Center now includes their associated campaign beneath it — so you can identify and manage conversations at a glance.

{% endstep %} {% step %} ### **Export Emails as PDF** Need to save or share important communication? You can now export any individual email as a PDF with just one click. Perfect for record-keeping, internal reviews, or aligning with partners.

{% endstep %} {% step %} ### **One-Click Message Translation to Chinese** Language barriers? Not anymore. **When your system language is set to Chinese**, you can instantly translate any message to Chinese with one click — making global collaboration seamless.

{% endstep %} {% step %} ### **Insert Common Phrases with a Click** Replying just got faster. Add preset common phrases to your messages with a single click to ensure consistent, professional communication across your entire team.

{% endstep %} {% endstepper %} 👉 [Log in to your Influx dashboard](https://kol.datech.ai/login) and head to the **Message Center** to experience the latest updates. Got feedback or questions? We’d love to hear from you! #### **Need Help?** |


❓Questions	📌Answers
Q1. Do I need to install plugins or a VPN?	Using Influx requires no plugins or VPN. You can operate directly on the website. Influx sends direct messages through the official cloud backend, allowing you to perform other operations during sending without affecting store and account activities.
Q2. How to authorize a TikTok Shop store?	Path 1: Authorize via TikTokShop App Store Go to the TikTok Shop Seller Center's App Store, locate Influx, click the [Install] button, follow the steps to complete authorization, and then log back into Influx. Path 2: Authorize Stores Within System After creating an Influx account, go to [Personal Center > Shop List], select store type following the guide, and click [Next] to jump to TikTok Shop seller center authorization.
Q3.Can only US and SEA region stores be authorized?	Yes. Other regions will be supported in future versions.

## 2. Discover influencers


❓Questions	📌Answers
Q1. What is the data update frequency for the Creator Square?	Data Update Rules: Sales Creators Data: Updates every 36 hours to ensure you access the latest performance metrics and collaboration trends. Non-Sales Creators Data: Updates every 7 days for general profile information.
Q2. Can I find creators who collaborated with competitors?	Yes. Go to [Explore by Keywords], search competitor brands/products to find these creators and instantly identify viral content opportunities.
Q3. Why do filtered creators show limited results?	Reasons: Data Accessibility: Some creators haven’t disclosed full data. Update Timeliness: Unupdated data may not match current filters. Solutions: Broaden Filters: Adjust criteria (e.g., expand follower ranges). Use Keyword Search: Add vertical niche keywords to improve coverage.
Q4. Are there creator invitation limits?	Trial campaigns support up to 500 creators. Create multiple campaigns to invite more.
Q5. Can I filter already invited creators?	Supported. Before adding creators to campaigns, you can filter out those already invited or replied across all campaigns. When sending bulk DMs or emails, edit recipients to exclude creators previously invited or replied to in any campaign.

## 3. DM & Targeted Invitations


❓Questions	📌Answers
Q1. US official DM quota details	TikTok US Creator Targeted Invitation New Rules Update: The maximum number of daily targeted bulk invitations is now determined by store GMV. Previously, both local and cross-border stores had a daily cap of 10,000 invitations. Under the new rules, the limit is based on the store's GMV over the past 30 days. Currently fully effective for cross-border stores Rolling out for local stores Under $2K GMV: 2,000 creators/week (creators ≤20K followers) 2K−50K GMV: 7,000 creators/week Over $50K GMV: No limit
Q2. Does it support WhatsApp outreach?	Creator libraries support unlocking WhatsApp contacts. Export WhatsApp contacts to connect with creators.
Q3. Why can’t I message some creators?	These creators may not have enabled product showcases or joined the TikTok Affiliate Program (Affiliated).
Q4. DM restrictions/Why do messages fail to send?	Trial period: No restrictions (paid tiers limited by plan). Official restrictions: Store region must match creator's marketplace (e.g., US stores → US creators; SEA contacts may fail) US: Weekly creator/follower limits based on 30-day GMV data (SEA: no restrictions) Max 5 unreplied DMs per creator to avoid harassment
Q5. Can’t set store ad commissions for Targeted Invitations?	TikTok hasn’t opened ad commission APIs. Targeted Invitations do not support automatic ad commission syncing.
Q6. Why did only some DMs/Targeted Invitations send after an hour?	During peak usage, tens of thousands of Targeted Invitations queue in the system. Off-peak, sending 500 invitations takes 3-5 minutes.

## 4. Email Outreach


❓Questions	📌Answers
Q1. What email domains are used to send invitations?	When using Influx's bulk email feature, you will utilize our high-reputation domain pool. These domains have established strong credibility through long-term operation, significantly reducing the risk of being flagged as spam. If using Influx's domain pool, the system automatically displays your registered email prefix as the sender name.
Q2. What are the email open rates?	EDM average open rates range from 70% to 80%, with reply rates reaching 5% to 8%.
Q3. How to verify brand email domains?	Standard process: Create a subdomain: Contact your operations team or domain registrar to establish a subdomain. Submit for verification: Enter this subdomain on the email verification page. Configure DNS records: Add specified DNS information through your DNS hosting provider to complete verification. Recommended solution:To improve email deliverability, we recommend using Influx's high-reputation domain pool. These domains have proven credibility through sustained operation, minimizing spam flags. Historical data shows clients using our domains achieve over 80% average open rates. 👉 Learn more: How to Verify Brand Email Domain？ \| Datech Help Center
Q4. Why has my email sending reached its limit?	Your daily email sending limits are: Day 1: 500 emails Day 2: 2,000 emails Day 3: 3,000 emails Day 4: 5,000 emails Day 5 onward: 10,000 emails
Q5. What does "Undelivered" mean in email history?	Definition: When an email fails delivery, the mail server returns an error notification called a "bounce". Common Bounce Types and Causes 1. Hard Bounce Causes: 📌Invalid email address (e.g., typos, non-existent domain) 📌Deactivated mailbox (e.g., former employee's email) Example error: "550 User unknown" or "Address not found" 2. Soft Bounce Causes: 📌Recipient's mailbox full (exceeded storage limit) 📌Temporary server failure (e.g., recipient server maintenance) 📌Oversized email attachments Example error: "452 Mailbox temporarily over quota" 3. Anti-Spam Bounce Causes: 📌IP/domain blacklisted (e.g., Spamhaus listing) 📌Content triggered filters (e.g., sensitive keywords or excessive links) Example error: "554 Message rejected for spam content"
Q6. How to follow up after email outreach?	Follow-up process: Centralized handling in Message Center: All creator replies sync to Influx Message Center for direct viewing and response. Sample request handling: Official samples: Send tracking via Targeted Invitations Offline samples: Self-manage logistics (requires independent tracking)

## 5. Video Data

❓Questions

📌Answers

Q1. What is the video data update frequency?

Video data updates in real-time daily, ensuring you always have access to the latest campaign performance metrics.

Q2. How to batch capture TikTok video link view counts?

Navigate to [Campaign Management > Batch Edit > Batch Edit Video Links], upload TikTok video links in bulk via Excel.

After uploading, track video view counts and engagement metrics in [Dashboard > Uploaded Videos].

#### Need Help? |


🎯 Getting Started	New to ShopSync? Start with our onboarding path	/pages/Zvukm7MAGL6ooitMTmpY
📚 Basics	Learn the basics of ShopSync	/pages/7aUFmnCMx9m4smGncsXL
👔 Product Sync	Guide to product edition and batch sync	/pages/xvdrPqUCvPs1ZvnPwTCp
🧿 Categories	Guide to categories mapping and templates	/pages/GszlMJFIGeqxVTljriqI
🛒 Order Sync	Guide to auto-sync of orders from TikTok Shop	/pages/hA0eAf9kWVyIO4K189HW
⛳️ What's New	Keep an eye on the latest feature updates	/pages/dqNIWv7NtNpP5Ayzf5Ss

### Other Ways to Get Help |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------- | # How to Sync Shopify Products to TikTok Shop? Watch the video and learn how to sync Shopify products to TikTok Shop via Datech ShopSync! This guide ensures you stay up-to-date with minimal manual effort. > ShopSync is a TikTok Shop Connector application developed independently by leveraging proprietary technology. It is designed to seamlessly [connect your Shopify store to TikTok Shop](https://blog.datech.ai/how-to-connect-shopify-to-tiktok-shop/) to automatically synchronize all online products, inventory, categories, orders and fulfillment information. 🎬 Watch the video and learn how to sync Shopify products to TikTok Shop via Datech ShopSync, setting preferences, mapping product categories, and enabling automatic sync for product details, inventory, and pricing. {% embed url="" %} How to Sync Shopify Product to TikTok Shop? {% endembed %} This guide simplifies the process, ensuring your Shopify and TikTok Shop remain updated with minimal manual effort. 👇 *** ## **Step 1 - Connect Shopify and TikTok Shop** When you log in to ShopSync for the first time, you will be taken to the **User Guide** page. On this page you will need to follow the instructions to connect your Shopify store and TikTok Shop before you use ShopSync. {% hint style="danger" %} It's worth noting that Datech ShopSync currently supports connecting with TikTok Shops in the US market. Other marketplaces will be supported in the future versions. {% endhint %}

{% hint style="info" %} **Explore More** * [How to Connect Shopify?](/shopsync/getting-started/how-to-connect-shopify) * [How to Connect TikTok Shop?](/shopsync/getting-started/how-to-connect-tiktok-shop) * [How to Map Shopify and TikTok Shop?](/shopsync/getting-started/how-to-map-shops) {% endhint %} *** ## **Step 2 - Preference Settings** Once your Shopify and TikTok Shop are connected, navigate to the 【**Settings**】 page where you first set your synchronization preferences. Go to 【**Preferences --- Default Shipping Information**】 and add the product weight and dimensions for your products, but only if all your products have the same weight and dimensions. After clicking the "**Save**" button, ShopSync will automatically populate the weight and dimensions fields for all your products with the values you filled in.

🤔 Why Do I Need to Provide Weight and Dimensions?

TikTok Shop requires every product to include shipping information (weight and dimensions) for approval, while Shopify does not have this mandatory requirement. This can lead to situations where some products lack weight and dimension information, preventing successful synchronization. To successfully sync your Shopify products to TikTok Shop, you need to add weight and size information for each product.

If your products have different weights and dimensions, you will need to navigate to the 【**Products**】 page and fill in the corresponding weight and dimension for each product. {% hint style="info" %} **Explore More** * How to Edit Each Product? {% endhint %} *** ## **Step 3 - Auto Sync, Inventory and Price Settings** Scroll down the page to find the 【**Product Sync Rules, Inventory Sync Rules, and Price Sync Rules**】. Based on your preferences, you can choose to enable or disable the auto sync button, set the quantity of inventory for sales on TikTok Shop, and establish different prices for TikTok Shop products compared to Shopify's.

Auto Sync Products, inventory and price through ShopSync.

🤔 What is Auto Sync?

When you turn on the auto sync switch of products, inventory, price, it means that any changes you make to the product titles, descriptions, medias, variants, inventories, and prices in Shopify will automatically and in real-time sync to TikTok Shop, without the need for you to log into Datech ShopSync to confirm again.

## **Step 4 - Category Mapping** After completing the preferences, navigate to 【**Categories - Categories unmapped**】. Click on each pencil icon under the title "**Category on TikTok Shop**" to select the correct category for them on TikTok Shop, and finally click the "**Map**" button to complete the mapping.

🤔 Why is Category Mapping Necessary?

ShopSync automatically recognizes the categories of your Shopify products, but since the category names in Shopify may differ from those in TikTok Shop, you need to establish a mapping relationship to ensure your products are placed under the correct category in TikTok Shop.

*** ## **Step 5 - Bulk Update Product Information** Navigate to 【**Categories mapped**】, where you can use the category template to bulk edit product information (product status, brand, weight, dimensions, attributes, size chart, etc.) for products within the same category. The same process applies to other categories as well. {% hint style="info" %} If your products have different weights and dimensions, you will need to navigate to the 【Products】 page and fill in the corresponding weight and dimension for each product. {% endhint %} {% hint style="info" %} If you have filled out all the required information for your products, you can skip this step. {% endhint %}

Bulk update product information through ShopSync

*** ## **Step 6 - Bulk Sync Products** Once you have filled out all the category templates, navigate to 【**Products --- Shopify**】. This page lists all your listing Shopify products. Select the products you want to sync to TikTok Shop and click the "**Batch Sync**" button in the upper right corner. After a few seconds, you will see a success message indicating that the sync was successful.

{% hint style="info" %} **Explore More** * How to Bulk Map TikTok Shop products to Shopify Products? * Why are There No Products on My Shopify Page? {% endhint %} On the 【**Products Synced to TikTok Shop**】 page, you can view all the products that have been successfully synced to TikTok Shop.

Products synced to TikTok Shop through ShopSync

🤔 Why Does ShopSync Show that the Products Have Been Successfully Synced, But I Can't Find Them in TikTok Shop?

This is because the newly added products need to be reviewed by the TikTok Shop official team, which usually takes 1-3 hours. Once the review is approved, you will be able to see your products in your TikTok Shop Seller Center.

*** ### **Congratulations!** 🎉🎉🎉 So far, you have successfully synced your Shopify products to TikTok Shop. You can now focus on increasing your brand visibility and attracting new customers on TikTok by creating engaging content. #### Need Help? |

{% endstep %} {% step %} You will be taken to a confirmation page to install ShopSync; click the "**Install"** button again.

{% endstep %} {% step %} You will be directed to the [ShopSync registration page](https://app.datech.ai/login/sign-up), where you can create a ShopSync account.

{% endstep %} {% step %} Once you log in, you will be taken to the user guide page, and you will see that your Shopify store is now connected.

{% endstep %} {% endstepper %} *** ### **Method 2: Connect from ShopSync** {% stepper %} {% step %} [Click here](https://app.datech.ai/login/sign-up) and create a ShopSync account.

{% endstep %} {% step %} Once you log in, you will be taken to the user guide page. Click "**Connect Shopify"** under the first step, and then click the "**Connect"** button in the lower right corner.

{% endstep %} {% step %} You will be directed to the [ShopSync listing page on the Shopify App Store](https://apps.shopify.com/shopsync-for-tiktok-shop). Click the "**Install"** button on the left side.

{% endstep %} {% step %} You will be taken to a confirmation page to install ShopSync; click the "**Install"** button again.

{% endstep %} {% step %} Finally, on the user guide page, you will see that your Shopify store is now connected.

{% endstep %} {% endstepper %} *** ### **Method 3: Connect to Multiple Shopify Stores** If you want to connect to multiple Shopify stores, you can follow these steps: {% stepper %} {% step %} [Click here](https://app.datech.ai/login/user) to log in to your ShopSync account.

{% endstep %} {% step %} Navigate to **Settings > Shop > Link to Shops**, and click the "**Add New Link**" button next to the Shopify icon in the top right corner.

{% endstep %} {% step %} You will be taken to the [ShopSync listing page on the Shopify App Store](https://apps.shopify.com/shopsync-for-tiktok-shop); click the "**Install**" button on the left side.

{% endstep %} {% step %} Select your other Shopify account, and you will be directed to the installation confirmation page. Click the "**Install**" button again.

{% endstep %} {% step %} Return to ShopSync, and under **Settings > Shop > Link to Shops > Shopify**, you will see that your new Shopify store is now linked.

{% endstep %} {% step %} Continue following the above steps to connect more Shopify stores. {% endstep %} {% endstepper %} {% endtab %} {% tab title="Disconnect Shopify" %} ## Disconnect Shopify Datech ShopSync currently does not support disconnecting Shopify within the app. If you wish to disconnect from Shopify, you can follow the steps below： {% stepper %} {% step %} Log in to your Shopify seller center, and navigate to **Settings > Apps and sales channels**.

{% endstep %} {% step %} Find the **ShopSync for TikTok Shop.**

{% endstep %} {% step %} Click on the three dots on the right hand side and select uninstall.

{% endstep %} {% step %} Select the reasons for uninstallation and confirm it.

{% endstep %} {% endstepper %} {% hint style="danger" %} **We're sorry to hear that you want to disconnect your Shopify store via ShopSync :(** If you are experiencing difficulties with the integration process, please feel free to contact us via email (), [WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) or live chat. Your feedback is incredibly valuable to us. We genuinely hope to give you the best service. 🤗 {% endhint %} {% endtab %} {% endtabs %} #### Need Help? |

{% endstep %} {% step %} Find the Datech ShopSync listing page by searching keyword for "**shopsync**". {% hint style="danger" %} It's worth noting that Datech ShopSync currently supports connecting with TikTok Shops in the US market. Other marketplaces will be supported in the future versions. {% endhint %}

{% endstep %} {% step %} Click the "**Install"** button on the top right corner, a pop-up window will remind you to confirm the installation. Enter your email and click "**Confirm to Install**". Then slide to the bottom to check agree to the terms and click the "**Authorize**" button to complete the authorization.

{% endstep %} {% step %} After that, you will be directed to the [ShopSync registration page](https://app.datech.ai/login/sign-up), where you can create a ShopSync account.

{% endstep %} {% step %} Once you log in, you will be taken to the user guide page, and you will see that your TikTok Shop is now connected.

{% endstep %} {% endstepper %} *** ### Method 2: Connect from ShopSync {% stepper %} {% step %} [Click here](https://app.datech.ai/login/sign-up) and create a ShopSync account.

{% endstep %} {% step %} Once you log in, you will be taken to the user guide page. Click "**Connect TikTok Shop**" under the first step, and then click the "**Connect"** button in the lower right corner.

{% endstep %} {% step %} Select your TikTok Shop and click on the "**Next**" button. {% hint style="danger" %} It's worth noting that Datech ShopSync currently supports connecting with TikTok Shops in the US market. Other marketplaces will be supported in the future versions. {% endhint %}

{% endstep %} {% step %} You will then be taken to the Apps & Services > App Store page in your TikTok Shop seller center, where a pop-up will remind you to confirm the installation. Enter your email and click "**Confirm to Install**". Then slide to the bottom to check agree to the terms and click the "**Authorize**" button to complete the authorization.

{% endstep %} {% step %} Finally, on the user guide page, you will see that your TikTok Shop is now connected.

{% endstep %} {% endstepper %} *** ### **Method 3: Connect to Multiple TikTok Shops** If you want to connect to multiple TikTok Shops, you can follow these steps:
{% stepper %} {% step %} [Click here](https://app.datech.ai/login/user) to log in to your ShopSync account.

{% endstep %} {% step %} Navigate to **Settings > Shop > Link to Shops**, and click the "**Add New Link**" button next to the TikTok Shop icon in the top right corner. {% hint style="danger" %} It's worth noting that Datech ShopSync currently supports connecting with TikTok Shops in the US market. Other marketplaces will be supported in the future versions. {% endhint %}

{% endstep %} {% step %} Login to your TikTok Shop seller center with another store account.

{% endstep %} {% step %} Return to ShopSync, and under **Settings > Shop > Link to Shops > Shopify**, you will see that your new TikTok Shop is now linked.

{% endstep %} {% step %} Continue following the above steps to connect more TikTok Shops. {% endstep %} {% endstepper %} {% endtab %} {% tab title="Disconnect TikTok Shop" %} ## Disconnect TikTok Shop Datech ShopSync currently does not support disconnecting from TikTok Shop within the app. If you wish to disconnect from Tiktok Shop, you can follow the steps below： {% stepper %} {% step %} Log in to your TikTok Shop seller center, and navigate to **Apps and services > App store**.

{% endstep %} {% step %} Click on the three dots on the upper right corner and select **My apps and incidents**.

{% endstep %} {% step %} Find the **TikTok for Shopify by Datech Shopsync.**

{% endstep %} {% step %} Click on the three dots on the right hand side and select cancel.

{% endstep %} {% step %} Confirm to cancel authorization.

{% endstep %} {% step %} Navigate to **Settings > Shops > Mapping Lists**, and click on **Create Mapping**.

{% endstep %} {% step %} Select the Shopify stores and TikTok Shops you want to establish a mapping relationship with. {% hint style="info" %} Note: **One Shopify store can be mapped to multiple TikTok Shop stores.** For example, Shopify A can be mapped to TikTok Shop A, TikTok Shop B, and TikTok Shop C. However, once TikTok Shop A is mapped to Shopify A, it cannot be mapped to Shopify B. {% endhint %}

{% endstep %} {% step %} In the upper right corner of the page, next to the small person icon, you can drop down to select each mapping group and then edit products or synchronize products.

{% endstep %} {% endstepper %} {% endtab %} {% tab title="Unmap" %} ## Unmap Shops Follow the steps below to unmap the relationship between different Shopify stores and TikTok Shops: {% stepper %} {% step %} Navigate to **Settings > Shops > Mapping Lists** where you can see all the mapping groups that have been created.

{% endstep %} {% step %} Select the group you want to unmap and click the "**unmap**" button on the right hand side.

{% endstep %} {% step %} Click on "**Confirm to unmap**" in the pop-up window. Next you can re-establish the new mapping relationship for your shops.

{% endstep %} {% endstepper %} {% endtab %} {% endtabs %} #### Need Help? |

1. Why can't I connect to TikTok Shop?

It’s important to note that Datech ShopSync currently only supports connections with TikTok US Shops (both local and cross-border). If your TikTok Shop is not targeting the US market, this is likely the reason for the connection issue. If you do have a TikTok US Shop and are still unable to connect, please reach out to us via email ( ) for assistance.

2. Creating mapping is not working. What should I do?

To create a mapping, you need to ensure that ***you have connected your Shopify store and TikTok Shop***. Once connected, the system will then automatically map them for you. If you need more detailed steps, you can refer to the following links: * [How to Map Shops](https://support.datech.ai/shopsync/getting-started/how-to-map-shops) * [How to Connect Shopify](https://support.datech.ai/shopsync/getting-started/how-to-connect-shopify) * [How to Connect TikTok Shop](https://support.datech.ai/shopsync/getting-started/how-to-connect-tiktok-shop)

#### Need Help? |

* **Mapped Stores**: You can select from all the stores that have been mapped here.

* **Help Center**: When you encounter problems in the course of use, you may be able to find answers here. You can also search for product usage tutorials, product introductions and product feature milestones here on your own.

## **Dashboard** > This is primarily display the product status and sales of the TikTok Shop you are selected. ### **Product Statistics** * **Total number of products**: The total number of products in all status in the TikTok Shop. * **Total number of SKU**: The total number of SKU for all products in the TikTok Shop. * **Sales**: The cumulative sales for the TikTok Shop. * **Conversion rate**: Conversion rate = (Number of products with sales in the TikTok Shop / Total products) \* 100%

### **Product Status** * **Active**: The number of total products in the TikTok Shop that are in "active" status. * **Draft**: The number of total products in the TikTok Shop that are in "draft" status. * **Pending**: The number of total products in the TikTok Shop that are in "pending" status. * **Others**: The number of total products in the TikTok Shop that are in statuses other than the above.

### **Order Statistics** * **Total number of orders**: The cumulative orders for the TikTok Shop you selected. * **GMV**: The cumulative sales amount for the TikTok Shop you selected. * **Average transaction value**: Average order value = (Total sales amount for the TikTok Shop / Number of customers who made purchases) \* 100%. * **Total number of buyers**: The cumulative buyers for the TikTok Shop you selected. * **7-day bar chart**: Includes data for the past 7 days, including today. The vertical axis represents sales amount, and hovering over shows the daily orders, sales amount, average order value, and daily buyers.

### **Order Sync Status** * Here you can view the cumulative orders that have not yet been synced to Shopify, the number of orders successfully synced to Shopify, and the number of orders that failed to sync.

### **Order Fulfillment Status** * Here you can view the cumulative number of orders that have not been fulfilled, the number of orders that have been partially shipped, and the number of orders that have been shipped.

### **Best-Selling Products** * Here you can view the total sales, 7-day sales, 30-day sales, total GMV, 7-day GMV, and 30-day GMV for the top 10 products with the highest cumulative GMV in the TikTok Shop you selected.

#### Need Help? |

3. **Sync Status** * **Sync failed**: Products that did not successfully sync to TikTok Shop. * **Update failed**: Products for which the information update failed. * **Synced**: Products that have been successfully synced to TikTok Shop. * **Not synced**: Products that have not yet been synced.

4. **Shopify Product Status** * **Active**: the product details are complete and the product is ready to be sold. * **Draft**: the product details need to be completed before the product can be sold. * **Archived**: the product details are complete, but the product is no longer for sale. When you archive a product, it's hidden from your storefront and from the main product list in your Shopify admin.

*** ### Batch Sync Sync all products in one click, including product titles, descriptions, media, SKUs, inventory and price. {% hint style="danger" %} It's important to ensure that you have filled out all required product information, such as *product status, brand, shipping details, and category*, before using the **Batch Sync** feature. If you haven't completed these fields, you'll need to fill them out individually in the pop-up window efore you can sync your products. {% endhint %} You can use category templates to bulk update the required information for products within the same category. Click here to learn [**How to use Category Templates for Bulk Updating Product Information**](/shopsync/getting-started/how-to-sync-shopify-products-to-tiktok-shop#step-4-category-mapping).

*** ### Fetch Products: If you can't find a Shopify product in the dashboard or if you've updated product information in Shopify but ShopSync hasn't synced it promptly, try clicking the "**Fetch Products**" button to retrieve the latest product information.

*** ### Product List: > This product list allows you to manage the product information (product title/ID, product status, auto-sync, product type, price, SKU, inventory, sync status, reason for failure, actions) and variant information (price, inventory, status, actions) that you want to sync to TikTok Shop from multiple dimensions. 1. **Product Information** * **Product Title**: The name and image displayed for your product on Shopify. * **Product ID**: The product ID for your item on Shopify, which is a string of numbers located above the product name. * **Product Status**: The status of the product in the Shopify Seller Center, including Active, Draft, Archived. * [**Auto-Sync**](/shopsync/getting-started/how-to-sync-shopify-products-to-tiktok-shop#what-is-auto-sync): When you enable the auto-sync switch for an individual product, ShopSync will automatically sync any changes you make to the product's title, description, media, SKU information (including inventory and price) in the Shopify Seller Center to TikTok Shop (*provided you have enabled the global product auto-sync switch on the settings preference page*). If the auto-sync switch for an individual product is disabled, all changes made in the Shopify Seller Center will not be automatically synced to ShopSync and TikTok Shop. * **Product Type**: The label that describes the group or category to which your product belongs in Shopify. * **Price**: The selling price of the product on Shopify. * **SKU**: The number of variants for the product. * **Inventory**: The total inventory across all variants. * [**Sync Status**](#filter): Categorized as Sync failed, Update failed, Synced, Not synced. * **Reason for Failure**: The reason why the product did not successfully sync to TikTok Shop.

* **Actions**: * **Sync**: After clicking the **Sync** button, the system will check the selected products. If any required product information is incomplete, an editing window will pop up, prompting you to provide the missing information. If all required product information is complete, the selected products will be automatically synced to TikTok Shop. * **Edit**: Click the **Edit** button to enter the product editing page, where you can customize the required fields for TTS, such as product title, description, media, category, variant information, etc. {% hint style="info" %} For fields common to both Shopify and TikTok Shop, editing is currently not supported; if you need to edit, please return to the Shopify Seller Center. {% endhint %} 2. **Variant Information** * **Product Variant Information**: Here, it displays the SKU's image, title, SKU ID (a string of numbers located on the left side above the title), and SKU code (a description located on the right side above the title). * **Price**: The selling price of each variant on Shopify. * **Inventory**: The inventory of each variant on Shopify. * **Status**: The sync status of each variant. * **Actions**: * **Sync SKU**: After clicking the **Sync SKU** button, the system will check the variants of the selected products. If any required product information is incomplete, an editing window will pop up, prompting you to provide the missing information. If all required product information is complete, the selected product variants will be automatically synced to TikTok Shop.

{% endtab %} {% tab title="Products Synced to TikTok Shop" %} ## Products Synced to TikTok Shop This TAB displays all products that have been synchronized to TikTok Shop through ShopSync, or products that have an established mapping, regardless of their status. *** ### Filters > You can filter products by product dimension, SKU dimension, TikTok Shop product status, and TikTok Shop category dimension. 1. **Product Dimension** * [**Product ID**](#user-content-fn-4)[^4]: The product ID of your item on TikTok Shop. * **Product Code**: / * **Product Title**: The name displayed for your product on TikTok Shop. 2. **SKU Dimension** * **SKU ID**: The ID of your product variant on TikTok Shop. * [**SKU Code**](#user-content-fn-5)[^5]: The name of your product variant on TikTok Shop.

3. **TTS Product Status** * **Activate**: A product in the activate status is visible to TikTok Shop users and available for purchase. * **Deleted**: A product you have deleted at Tiktok Shop. All historical data, including purchases, financial reports, etc. will be removed from the platform. * **Draft**: A product in the draft status is not visible to TikTok Shop users. * **Failed**: A product is in the failed status if the product fails the review by TikTok. * **Freeze**: The product has been frozen by TikTok for violating TikTok Shop policies. * **Pending**: A product is in the Pending status when it is being reviewed by TikTok. * **Platform deactivated**: The product has been deactivated by TikTok. You may edit the product information and re-submit for review, which will put the product into the pending status. * **Seller deactivated**: The product has been deactivated by the seller. This removes the product from the shelf and from visibility to consumers. You can reactivate this product at any time.

4. **Category** This section displays all categories of products that have been synchronized to TikTok Shop.

*** ### Product List: > This product list allows you to manage the product information (product title/ID, product status, category, price, SKU, inventory) and variant information (price, inventory) that has been synced to TikTok Shop from multiple dimensions. 1. **Product Information** * **Product Title**: The name and image of the product you want to showcase to customers on TikTok Shop. * **Product ID**: The product ID of your item on TikTok Shop. Here, it is a string of numbers located above the product title. * **Product Status**: The status of the product in the TikTok Shop Seller Center, including Activate, Deleted, Draft, Failed, Freeze, Pending, Platform Deactivated, Seller Deactivated. * **Category**: The category of the product on TikTok Shop. * **Price**: The selling price of the product on TikTok Shop. * **SKU**: The number of variants for the product. * **Inventory**: The total inventory of all variants on TikTok Shop.

2. **Variant Information** * **Product Variant Information**: Here, it displays the image, name, SKU ID (a string of numbers located on the left side above the title), and SKU code (a description located on the right side above the title). * **Price**: The selling price of each variant on TikTok Shop. * **Inventory**: The inventory of each variant on TikTok Shop.

{% endtab %} {% tab title="Unmapped Products on TikTok Shop" %} ## Unmapped Products on TikTok Shop This TAB essentially displays all your existing TikTok Shop products and that have not yet been mapped to your Shopify products. {% hint style="info" %} **Explore More** * [I already have products in my TikTok Shop. Do I need to sync my Shopify products to TikTok Shop again?](https://support.datech.ai/shopsync/basics/pages/6VWU5KKwRVrg2rwcdzsR#i-already-have-products-in-my-tiktok-shop.-do-i-need-to-sync-my-shopify-products-to-tiktok-shop-agai) * [My TikTok Shop already has products. Why do I need to create product mapping?](https://support.datech.ai/shopsync/basics/pages/6VWU5KKwRVrg2rwcdzsR#my-tiktok-shop-already-has-products.-why-do-i-need-to-create-product-mapping) * [Will any changes I make to products in Shopify automatically sync to TikTok Shop when I create mapping?](/shopsync/product-sync/map/faqs#will-any-changes-i-make-to-products-in-shopify-automatically-sync-to-tiktok-shop-when-i-create-mappi) * [Can ShopSync sync products from TikTok Shop to Shopify?](/shopsync/product-sync/map/faqs#can-shopsync-sync-products-from-tiktok-shop-to-shopify) * [Does ShopSync support mapping TikTok Shop variants to Shopify products?](/shopsync/product-sync/map/faqs#does-shopsync-support-mapping-tiktok-shop-variants-to-shopify-products) {% endhint %} *** ### Filter: > You can filter products by product dimension, SKU dimension, TikTok Shop product status, and TikTok Shop category dimension. 1. **Product Dimension** * [**Product ID**](#user-content-fn-4)[^4]: The product ID of your item on TikTok Shop. * **Product Code**: / * **Product Title**: This is the name displayed for your product on TikTok Shop. 2. **SKU Dimension** * **SKU ID**: The ID of your product variant on TikTok Shop. * [**SKU Code**](#user-content-fn-5)[^5]: The name of your product variant on TikTok Shop.

3. **Category** Here you will see all the categories of products that have been synced to TikTok Shop.

*** ### Bulk Auto-map: The feature allows you to map TikTok Shop products to your existing Shopify products in bulk. Based on consistent SKU names and quantities, Bulk Auto-map feature creates a one-to-one mapping between TikTok Shop products and Shopify products. {% hint style="info" %} If your product has not filled in the SKU name, the batch auto-mapping function will not have to take effect, but you can do it manually. {% endhint %}

{% hint style="danger" %} If you enable [auto-sync](/shopsync/getting-started/how-to-sync-shopify-products-to-tiktok-shop#what-is-auto-sync), once successfully mapped, TikTok Shop product information will automatically be overwritten by Shopify product information. For cross-border Shop products, Shopify's product information will override the corresponding TikTok Shop global and local products. If you do not want TikTok Shop product information to be overwritten, please turn off the auto-sync feature on the 【**Settings】** page before creating a mapping. {% endhint %} *** ### Fetch Products: If you can't find a specific TikTok Shop product in this panel, or if you've updated product information in the TikTok Shop Seller Center but ShopSync hasn't synced it in time, you can try clicking the "**Fetch Products**" button to get the latest product information.

*** ### Product List: > This product list allows you to manage your TikTok Shop product information (product title/ID, category, price, SKU, inventory) and variant information (price, inventory) from multiple dimensions. 1. **Product Information** * **Product Title**: The name and image of the product you want to showcase to customers on TikTok Shop. * **Product ID**: The product ID of your item on TikTok Shop. Here, it is a string of numbers located above the product title. * **Product Status**: The status of the product in the TikTok Shop Seller Center, including Activate, Deleted, Draft, Failed, Freeze, Pending, Platform Deactivated, Seller Deactivated. * **Category**: The category of the product on TikTok Shop. * **Price**: The selling price of the product on TikTok Shop. * **SKU**: The number of variants for the product. * **Inventory**: The total inventory of all variants on TikTok Shop. * **Actions:** * **Map**: Click the **Map** button, select the Shopify product (you can find it by searching for the product name) that you want to create a mapping with in the pop-up window, then select the corresponding variant information, finally click **Next** to complete the mapping.

{% endtab %} {% endtabs %} #### Need Help? |

[WhatsApp](https://wa.me/message/WIQCGJNSFBBUK1) | | ------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------- | [^1]: From the Shopify admin, go to "**Products**", click on the product you want to view the ID for. Check the URL in your browser's address bar; the number after`/products/` is the Shopify product ID. [^2]: From the Shopify admin, go to **"Products",** click on the product you want to view the SKU ID for, scroll down to find **Variants**, and click on the variant you want to check. The number after`/variants/` in the URL is the SKU ID. [^3]: From the Shopify admin, go to "**Products**", click on the product you want to view the SKU Code for. Scroll down to find **Variants**, click on the variant you want to check, continue to scroll down to find **the SKU in Inventory**. The description is the SKU code. [^4]: From the TikTok Shop Seller Center, navigate to “**Products > Manage Products**”, and the number below each product title is the TikTok Shop product ID. [^5]: From the TikTok Shop Seller Center, navigate to “**Products > Manage Products**”, click on the product you want to view the SKU code for, scroll down to find the **Variation List**, and locate the **Seller SKU**; the corresponding value for each variant is the SKU code. # Categories # Orders # Settings # Edit Products # How to Bulk Updating Product Info？ Check out the step by step to implement batch update product information and batch sync Shopify products to TikTok Shop with Datech ShopSync friendly! ShopSync makes bulk updates a breeze *once you've set up **category mapping*** between Shopify and TikTok Shop. Follow these three simple steps to sync products like a pro! *** ## **Step 1: Match Your Categories** > **Goal:** Teach ShopSync how your Shopify categories connect to TikTok Shop categories. {% stepper %} {% step %} Go to **Categories > Categories Unmapped**.

{% endstep %} {% step %} Look for the ✏️ **pencil icon** under *"Category on TikTok Shop"*.

{% endstep %} {% step %} Choose the matching TikTok Shop category for each Shopify category.

{% endstep %} {% step %} Click **"Map"** to save your matches.

{% endstep %} {% endstepper %} {% hint style="info" %} **Pro Tip:** Double-check your matches—this ensures all products in the same category sync correctly later! {% endhint %} *** ## **Step 2: Bulk Edit Product Details** {% stepper %} {% step %} Go to **Categories > Categories Mapped**

{% endstep %} {% step %} Open the **Category Template** for your mapped category.

{% endstep %} {% step %} Edit *all shared details* at once: *product status, product brand, delivery information, product attributes, size charts, Certificate of Conformity,* *etc.* {% hint style="info" %} Please ensure that all required fields have been filled in, otherwise the product will not be successfully synchronized. {% endhint %}

{% endstep %} {% step %} Click **Save** to apply changes to *all products in this category*.

{% endstep %} {% endstepper %} {% hint style="danger" %} **Heads Up!** If products have *unique weights/dimensions*, edit them individually under **Products > \[Product Name]**. {% endhint %} *** ## **Step 3: Sync All Products in One Click** {% stepper %} {% step %} Go to **Products > Shopify**.

{% endstep %} {% step %} Check the boxes next to the products you want to sync.

{% endstep %} {% step %} Hit the shiny **"Batch Sync"** button (top-right corner).

{% endstep %} {% step %} Wait a few seconds… and *voilà!* A success message will confirm your sync is complete.

{% endstep %} {% endstepper %} *** ## 🎉 **Celebrate!** You’ve got this! 💪 All your product's info is updated and they are now live in TikTok Shop. #### Need Help? |

1. Why do I need to provide weight and dimensions for each product?

TikTok Shop requires each product to include shipping information (weight and dimensions) for approval, while Shopify does not have this mandatory requirement. This can lead to situations where some products lack weight and dimension information, preventing successful synchronization. To avoid synchronization problems, you need to add weight and dimension information for each product.

2. How to batch fill the delivery information for products?

There are 2 ways to bulk update the delivery information for products: * The first is to navigate to **Settings > Preferences**, where you can fill in uniform weight and dimension information for all products under *Default Shipping Information*. * The second method is to use [Category Templates](https://support.datech.ai/shopsync/categories/category-template) to provide consistent weight and dimension information for products within the same category. Click here to see [How to Bulk Updating Product Information](https://support.datech.ai/shopsync/product-sync/edit/bulk-updating-product-info).

3. Can I update the weight and dimensions of each of my products in bulk, since they are all different?

If your products have different weights and dimensions, you will need to navigate to the **Products** page and fill in the corresponding weight and dimension for each product.

4. How to bulk update the product brand?

You can use [Category Templates](https://support.datech.ai/shopsync/categories/category-template) to bulk update the produt brand for products within the same category. Click here to see [How to Bulk Updating Product Information](https://support.datech.ai/shopsync/product-sync/edit/bulk-updating-product-info).

5. Do I need to upload Certificate of Conformity when syncing products to TikTok Shop?

It depends on the product category you are uploading. TikTok Shop does not require product certificates to be uploaded for all product categories, but categories such as beauty and personal care, electronics, packaged food and beverages require product certificates. For example, you need to upload Food Labelling for beverages. Please check the [TikTok Shop Product Listing Policy](https://seller-us.tiktok.com/university/essay?knowledge_id=3196690250417921\&role=1\&course_type=1\&from=search\&identity=1) for details.

#### Need Help? |

1. What is Auto Sync?

When you turn on the auto sync switch of products, inventory, and price, it means that any changes you make to the product titles, descriptions, medias, variants, inventories, prices, etc. in Shopify will automatically and in real-time sync to TikTok Shop, without the need for you to log into Datech ShopSync to confirm again.

2. Can I cancel the auto sync feature?

Sure, just go to **Settings > Preferences**, find 【**Product sync rule】, 【Inventory sync rule】, 【Price sync rule**】, and turn off the switch for auto-sync.

3. Why does ShopSync show that the products have been successfully synced, but I can't find them in TikTok Shop?

4. Is it possible to sync products to TikTok Shop but not activate them?

Sure. You just need to change the product status to AS\_DRAFTt to sync the product to TikTok Shop without making it live.

5. Sync status shows "Logistics Service Unreachable", what should I do?

When the sync status shows "Logistics Service Unavailable", it means that you need to add a shipping template for the warehouse associated with your product in TikTok Shop seller center. It is best to create a shipping template for each of your warehouses. The problem will be resolved once you have created a shipping template and associated it with the warehouse your product is associated with. Check the [help guide here](https://partner.tiktokshop.com/docv2/page/66599c6d36f34802de23344e) for details.

6. The sale attribute name or attribute ID should not be empty. How to fix it?

To fix the issue where the sale attribute name or attribute ID is empty, you should ensure that all required fields for the product attributes are filled in correctly. Here’s what you can do: 1. Go to the **Products** page。 2. Click the Edit button to the right of the product for which the error message appears. 3. Check the 【**TTS product attributes**】 section, add missing required product information, for example, the sale attribute name and attribute ID. 4. Click the Save button and resync it again.

#### Need Help? |

My TikTok Shop already has products. Why do I need to create product mapping?

ShopSync needs to know the correspondence between your TikTok Shop and Shopify products, for example, which Shopify product corresponds to Product A in your TikTok Shop. Only then can ShopSync help you sync TikTok Shop orders to the Shopify seller center when a user purchases a Product A, and deduct the inventory for Product A. Otherwise, ShopSync will not be able to successfully sync orders from TikTok Shop to Shopify.

{% hint style="danger" %} If you enable [auto-sync](https://support.datech.ai/shopsync/getting-started/how-to-sync-shopify-products-to-tiktok-shop#what-is-auto-sync), once successfully mapped, TikTok Shop product information will automatically be overwritten by Shopify product information. For cross-border Shop products, Shopify's product information will override the corresponding TikTok Shop global and local products. If you do not want TikTok Shop product information to be overwritten, please turn off the auto-sync feature on the 【**Settings】** page before creating a mapping. {% endhint %} {% tabs %} {% tab title="Bulk Auto Mapping" %} ## Bulk Auto Mapping **To map your TikTok Shop Products to Shopify automtically, follow the steps below:** {% stepper %} {% step %} Navigate to **Products > Unmapped Products on TikTok Shop**. Here you can see your active TikTok Shop products.

{% endstep %} {% step %} Click the **Bulk auto-map** button. {% hint style="info" %} Based on consistent SKU names and quantities, Bulk Auto-map feature creates a one-to-one mapping between TikTok Shop products and Shopify products. If your product has not filled in the SKU name, the batch auto-mapping function will not have to take effect, but [you can do it manually](#manual-mapping-1). {% endhint %}

{% endstep %} {% step %} Check that if your TikTok Shop products match the Shopify products correctly in the popup window. The auto-mapping relies on the SKU names you provide in TikTok Shop to find matching Shopify products. If your SKU names are incorrect, it could easily lead to mismatched products. {% hint style="info" %} If the correspondence for a particular product is not correct, please switch to [manual mapping](#manual-mapping-1). {% endhint %}

{% endstep %} {% step %} Click on the **Map** button in the lower right corner if you have confirmed that all TikTok Shop products and Shopify products are correctly matched.

{% endstep %} {% step %} You will then see a notification in the lower right corner of the page indicating how many products have been mapped and which products have failed to map. For products that failed to map, you can fix the issues based on the error messages provided.

{% endstep %} {% endstepper %} {% endtab %} {% tab title="Manual Mapping" %} ## Manual Mapping **To map your TikTok Shop Products to Shopify manually, follow the steps below:** {% stepper %} {% step %} Navigate to **Products > Unmapped Products on TikTok Shop**. Here you can see your active TikTok Shop products.

{% endstep %} {% step %} Check the TikTok Shop product you need to create a mapping for, then click the **Map** button on the right.

{% endstep %} {% step %} In the pop-up window, find the corresponding Shopify product by searching for the product name, or locate it in the list below, and then click the **Map** button in the lower right corner again.

{% endstep %} {% step %} If your TikTok Shop has only one product variant, but your Shopify has multiple variants, you will need to select which Shopify product variant corresponds to the TikTok Shop product variant before clicking the **Map** button in the lower right corner.

{% endstep %} {% step %} Once the product mapping is successful, you will see a success message. For products that fail to map, you can fix the issues based on the error messages provided.

{% endstep %} {% endstepper %} {% endtab %} {% endtabs %} Successfully mapped products will appear in the "[**Products Synced to TikTok Shop**](/shopsync/basics/products#products-synced-to-tiktok-shop-1)" tab. You can update product information through Shopify or ShopSync to synchronize the updated product details to TikTok Shop.

{% hint style="danger" %} It's important to note that ShopSync does not support syncing updated product information from TikTok Shop to Shopify. {% endhint %} 🎉🎉🎉 Finally, when there are new TikTok Shop orders, ShopSync will automatically sync them to Shopify. After you fulfill the orders on Shopify, the logistics information will also be automatically synced to TikTok Shop, and the order status will be updated without any action needed on your part. #### Need Help? |

1. I already have products in my TikTok Shop. Do I need to sync my Shopify products to TikTok Shop again?

If you already have the same products as Shopify, you do not need to repeat the product sync process but create product mapping through ShopSync.

2. My TikTok Shop already has products. Why do I need to create product mapping?

3. Will any changes I make to products in Shopify automatically sync to TikTok Shop when I create mapping?

Yes, provided you have successfully created the mapping and have enabled the auto-sync feature for products, prices, and inventory.

4. Can ShopSync sync products from TikTok Shop to Shopify?

If you want to sync products from TikTok Shop to Shopify as new products, then ShopSync does not support this. ShopSync allows you to create mapping between TikTok Shop products and Shopify products that have the same SKU code.

5. Does ShopSync support mapping TikTok Shop variants to Shopify products?

ShopSync only supports mapping at the product level, not at the SKU level. This means that ShopSync does not support mapping multiple variants of a single TikTok Shop product to multiple Shopify products.

6. How to unmap a product?

You can create a copy of the incorrectly mapped product in TikTok Shop, then delete the original product to unmap it, and finally remap the copy to the correct Shopify product.

7. Why can't I find Shopify products when I manually map TikTok Shop Products?

Please make sure the product name you entered is correct, and check whether the status of the Shopify product you want to map is active or not. If all of the above are normal or you still can't find the Shopify product when you manually map TikTok Shop products, please reach out to us via email ( ) for assistance.

8. Sync status shows "Warehouse deletes when product receives updates". How to fix it?

This is because your TikTok Shop products are set up with multiple warehouses, but ShopSync only supports syncing one inventory. This results in the error message during synchronization, preventing the information from other inventories from being synced. *We recommend that you go to the TikTok Shop Seller Center to modify the inventory configuration of your products, assigning them to only one warehouse, and then remap the products in ShopSync.*

#### Need Help? |

1. Why is category mapping necessary?

2. Why is the product type on Shopify empty?

It's possible that you haven't filled out the product type field for your product in Shopify. To do category mapping, please go to Shopify seller center to complete the product type field for your products first.

3. What is Product Type? What is the difference with Product Category?

* **Product Type:** the label that describes the group or category to which your product belongs in Shopify. * **Product Category**: labels that are assigned to products or to collections of products. Product categories are selected from [Shopify's Standard Product Taxonomy](https://shopify.github.io/product-taxonomy/releases/unstable/?categoryId=sg-4-17-2-17), which is a predefined and standardized list.

#### Need Help? |

1. Why does the order status show On Hold?

When a buyer places an order on TikTok Shop, the order status will initially be "**On Hold**" for one hour, which is a TikTok Shop policy. During this time, buyers can cancel the order without any responsibility and seller approval, and sellers are not required to fulfill the order.Once the order status changes from "**On Hold**" to "**Awaiting Shipment**", Datech ShopSync will automatically sync the order to your Shopify seller center and notify you to fulfill the order.

2. Can I turn off the order syncing feature?

ShopSync does not support the option to cancel automatic order syncing. If you are not fulfilling orders on Shopify, you can ignore this, as it will not affect the order status on TikTok Shop.

3. Why sync duplicate orders to Shopify?

Duplicate orders are likely occurring because you are using multiple TikTok Shopify connectors. We recommend that you consider removing any other tools that interface with your Shopify and TikTok accounts, and just keep ShopSync. Our platform has comprehensive features that should cover all your syncing needs. This should help eliminate any conflicts and prevent further duplication.

4. Why can't I see the buyer's information and address, it's replaced with *?

This is because your shipping\_type is TIKTOK, just change the fulfillment\_type to FULFILLMENT\_BY\_SELLER and the shipping\_type to SELLER. But note that this will only work for new orders.

5. Can ShopSync synchronize historical orders?

ShopSync currently does not support synchronizing historical order information. Sorry for the inconvenience!

6. Does ShopSync automatically and in real time sync orders between TikTok Shop and Shopify?

Yes, when there are new TikTok Shop orders, ShopSync will automatically sync them to Shopify, and you can fulfill the orders on Shopify. Once you fulfill an order, the logistics information will also be automatically synced to TikTok Shop, and the order status will update without any action needed from you.

7. What If I Have More Than 1,000 Orders to Sync?

If you have more than 1,000 orders that need to be synced, please feel free to contact us via email or through our online customer service. We will provide you with a customized solution.

#### Need Help? |

📣 Automatic Sync of Custom Products is Supported!

*December 05, 2024* In the previous version, once you enabled the automatic sync option in the preference settings, you couldn't disable it for certain products. However, in the latest version, ShopSync has added an automatic sync toggle for each product, allowing you to customize which product's information will sync or will not sync to TikTok Shop automatically after you update them in Shopify. ![](/files/MzHlqHoskuHHoWUf89SE)

📣 Batch Mapping of TikTok Shop Products with Shopify Products is Now Live!

*December 02, 2024* ShopSync now supports bulk mapping of TikTok Shop products and Shopify products using SKU codes as the dimension. 1️⃣Simply [log in to your ShopSync account](https://app.datech.ai/login/user). ![](/files/RtHjZ5M8BVwvAjpDRIfD) 2️⃣ Navigate to **Products > Unmapped products on TikTok Shop**, and click the **"Bulk auto-map**" button. ![](/files/NSGeKeRpZwTpKTzV6lYN) 3️⃣ Confirm in the pop-up window that the Tiktok Shop product you want to map corresponds correctly with the Shopify product. ![](/files/wl8PQVCKxsWybdih2Wvh) 4️⃣ Click the "**Map**" button if they are correct. If there are products with incorrect correspondences, please go back and uncheck those products to perform the auto-mapping again. ![](/files/U3qiaRlvx6eDJeurgnyn) Hint: for SKU mapping you have a specific need, please use manual mapping.

📣 Email Notifications for Order Sync Failures are now Supported!

*November 11, 2024* When your TikTok Shop orders cannot be successfully synced to Shopify, or your fulfillment status and information has not been successfully synchronized to TikTok Shop. ShopSync will alert you via email to avoid delayed shipment, which may affect the health of your TikTok Shop account. Please log in to your ShopSync account promptly to understand why the order synchronization failed and resolve it. Hint: if you don't want to receive email notifications, navigate to **Settings > Preference > Email notifications**, then turn off the switch. ![](/files/1PlOJ4f1F3MShQ4S4qrs)

📣 Editing Variant Information is Supported!

*October 24, 2024* You can modify the title, price, and images of variants displayed on TikTok Shop in ShopSync. 1️⃣ Simply [log in to your ShopSync account](https://app.datech.ai/login/user). ![](/files/RtHjZ5M8BVwvAjpDRIfD) 2️⃣ Navigate to **Products > Shopify**, select the product you want to edit. ![](/files/EXkAy1WHXSBnu2Y8Lz8B) 3️⃣ Scroll to the **variation list**. ![](/files/j1gYx9jzzmYZ0pakl2bK) 4️⃣ You can control the corresponding fields by selecting from the **drop-down menu in the upper right corner**. Choosing "**Follow Shopify**" means that the variant information will follow the content displayed for your product on Shopify. Selecting "**Customize**" allows you to edit how this variant is presented on TikTok Shop.

5️⃣ After making your edits, don’t forget to click the "**Save**" button.

#### Other Ways to Get Help |